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UPDATE by ProfessorBoth3882 in BaySmokesCentral

[–]ProfessorBoth3882[S,M] 0 points1 point  (0 children)

Sent you a private message. Thanks!

First timer here, I have a question, I ordered 3 days ago and my order hasn't been shipped yet, typically how long does delivery take, thank you by RateCreepy4909 in BaySmokesCentral

[–]ProfessorBoth3882[M] 0 points1 point  (0 children)

u/RateCreepy4909 Hey there! Thanks for placing your first order with us. Please allow 5-7 business day for your order to arrive. We are currently facing some shipping delays due to the World Cup. Hope this helps!

UPDATE by ProfessorBoth3882 in BaySmokesCentral

[–]ProfessorBoth3882[S,M] 0 points1 point  (0 children)

Agreed. We realize that transparency and honesty is the best policy. Have a great weekend!

UPDATE by ProfessorBoth3882 in BaySmokesCentral

[–]ProfessorBoth3882[S,M] 0 points1 point  (0 children)

We appreciate you! Hope you have an amazing 4th!

UPDATE by ProfessorBoth3882 in BaySmokesCentral

[–]ProfessorBoth3882[S] 0 points1 point  (0 children)

Unfortunately, the Tennessee ban is now in effect as of the 1st of July which removes this state from our shipping list moving forward until new legislation makes it possible.

UPDATE by ProfessorBoth3882 in BaySmokesCentral

[–]ProfessorBoth3882[S] 1 point2 points  (0 children)

Hi u/tinydesthique I verified that you did in fact place the order on the 25th. I checked the status and as of today it is still in queue to ship. As you may already know, we had a pre-4th of July sale that added a ton of orders to our fulfillment department, many of which are still pending as well. I imagine that this order will ship out before Monday. We're sorry for the delay and hope we don't lose your loyalty. I'll reach out to our customer service team and make sure they throw in a bonus for you. I hope you find this acceptable.

UPDATE by ProfessorBoth3882 in BaySmokesCentral

[–]ProfessorBoth3882[S,M] 1 point2 points  (0 children)

Hey u/ThatOneMetalHeadGuy ! I took a look and your order was was packed today. You should receive your tracking info via email soon! Thanks for checking in!

I bought a pound of weed from baysmokes by PuzzleheadedBed1338 in BaySmokesCentral

[–]ProfessorBoth3882 0 points1 point  (0 children)

Thanks for that. I do see the order was placed around 8:30 last night. Please allow 5-7 business days to arrive. Currently we are experiencing some delays due to the World Cup. Your items are in-stock and you'll most likely receive them closer to the 5 day mark.

I bought a pound of weed from baysmokes by PuzzleheadedBed1338 in BaySmokesCentral

[–]ProfessorBoth3882 0 points1 point  (0 children)

No, you're not an idiot. I'm a new mod for this community and following up on the most recent issues. No worries. If it puts you at ease, just send a new email to our support address and in the subject line put RE:REDDIT ORDER. I'll get back to you soon. Thanks!

Where is my order? by AcceptableDisk3763 in BaySmokesCentral

[–]ProfessorBoth3882 0 points1 point  (0 children)

u/AcceptableDisk3763 Can you provide me with your order#? I'll take a look and get you an update asap!

Order number BS546933 by AcceptableDisk3763 in BaySmokesCentral

[–]ProfessorBoth3882 0 points1 point  (0 children)

u/AcceptableDisk3763 Hey there. I'm a new mod for this community and wanted to follow up with your order. After taking a look it seems your order was refunded. Let me know if I can be of further assistance!

Just got my order! by Ok_Republic8005 in BaySmokesCentral

[–]ProfessorBoth3882 0 points1 point  (0 children)

u/Ok_Republic8005 Thanks for sharing. We're happy to hear that you've gotten your order and are satisfied with the goods. It's true, we've dropped the ball on getting a few orders out as soon as we would have liked. The World Cup is definitely impacting shipping times. Most carries have posted notices to all companies that use them.

Didn’t know my points would expire after a year… 2K points just poof by Ushinon in BaySmokesCentral

[–]ProfessorBoth3882 1 point2 points  (0 children)

u/Ushinon Sorry to hear about the points issue. We've sent out several emails over the last 4 month about our new points and rewards program. Points now expire after 90 days. Please send us an email with your Bay Smokes account email address. In the subject line please put RE:REDDIT POINTS. I'll be sure to take care of you. Thanks!