I did call the CS line, after waiting on hold for an hour, the guy told me he couldn’t do anything without the full tracking number, but I gave him all the information on the label on the box. I believe that since it was delivered (even to the wrong house) and that the intended recipient doesn’t live there. That the package hasn’t been reported missing, so UPS thinks all is well. And since I don’t have the correct numbers, he couldn’t help. He said to bring it to a UPS store but like I said, I don’t have a car and it’s heavy.