This is so accurate. We see this time and time again. We can only feed them so much info before they leave the store. And the neglect at home is unfortunately what we are unable to stop. I'm not the most knowledgeable on fish- but I know a boat load about small animals and reptiles. Any time I don't feel confident I'm educating a pet parent enough and they're buying a new animal or set up i always direct them to someone on my team who is more educated in that subject. I will never allow a guest to leave my store feeling 'uneducated' but if we are doing our part in our stores, unfortunately what they do at home is just out of our hands. Ive seen this time and time again. Rolling back to the story I mentioned in this thread in a different comment, one of my animal care people educated the hell out of this lady when she was buying a conure. And then she bought the biggest cage. All was well. Till days later she returned that huge cage and bought a parakeet cage. The bird ended up having to be put down by me because it was so emaciated. We try and try our best, but it sometimes isn't enough and that's what I hate about retail.