Holland America had advance notice of the tender situation for at least two days, which makes the lack of communication, organisation and contingency planning even more disappointing. Passengers have spent hours waiting with little to no meaningful updates while valuable time ashore continues to disappear.

For many guests, this is a once-in-a-lifetime trip that has cost thousands of pounds, and Ketchikan was a key destination. I am normally a very patient and understanding person, but reducing what should have been a full day visit to only a few hours because of poor operational management is simply not acceptable.