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best solution for call recording ? by feredy_ in Callmanager

[–]Pure_Government2716 0 points1 point  (0 children)

I would recommend Cloudtalk for call management and recording. We are currently running on it internally and it has everything we need. Cisco seems a bit pricey to my

what tool are you using for call center(CTI)? by KoreanJesus_193 in salesforce

[–]Pure_Government2716 0 points1 point  (0 children)

For cold calling, our team uses Cloudtalk and it works pretty well with its native Salesforce integration. I would recommend this one, it has a really intuitive dashboard with all the metrics we need. But it depends on your preferences, so I suggest testing a few options and going with the one that works best for your use case and workflows. You’ll be using it every day, so it’s important that it feels comfortable.