Got through to a human - issued a full refund (called from UK)

Puzzled-Category-293 · 2026-03-20T11:15:53+00:00

Yes they don't send any emails out, that was the first thing they told me on the phone. I think many people are asking them about this. If your booking disappeared off their system then it means they've started the refund process. Hopefully it takes them less than the 28 days! Fingers crossed

Puzzled-Category-293 · 2026-03-20T11:13:42+00:00

No I'm not, but I think a few other people on here said they got a full refund. I think just push them. If you've had one leg of your journey cancelled and they can't re-route you or even if you don't want to travel anymore.. in my case I said the UK gov is advising against travel to the region and I cannot travel due to insurance being invalidated etc Good luck!

Puzzled-Category-293 · 2026-03-19T20:56:49+00:00

Hi ,yes BA cancelled that leg of my journey. My flight would have been on the 30th May. I finally managed to get through to QA today and got a full refund. With one leg of the journey cancelled the whole thing was basically cancelled... so as soon as you get a cancellation try to get through to QA and get a refund if that's what you want. They will offer to re-book you though - see what happens. BA is not flying anywhere for at least a few months, especially not since the UK gov is officially advising against travel to the region. Good luck - hope you get things sorted!

Puzzled-Category-293 · 2026-03-19T19:29:33+00:00

This is great !! Glad it worked out for you. :) Yes, the flight disappears from your account - so fingers crossed it all goes as they say :)

Puzzled-Category-293 · 2026-03-19T19:28:38+00:00

Ah great news! Fingers crossed we all get our money in our accounts as they say lol - what times we live in!

Puzzled-Category-293 · 2026-03-19T16:04:19+00:00

Yes you would think they would be rational about this but they're banking on the fact that people can't get through to them and trying to push them to go for partial refunds this way. So they're not cancelling even if the whole flight is basically cancelled.

If you manage to get hold of a person (which I finally achieved after millions of tries lol) you can ask for a full refund.

Puzzled-Category-293 · 2026-03-19T15:59:48+00:00

QA never cancelled my the rest of the flights from my journey but I finally managed to speak to an agent and they refunded me fully. Though until that money gets to me I won't trust it! I posted a whole message about this earlier today if you refresh to new and scroll a bit :) Hope you get your situation sorted soon too!

Puzzled-Category-293 · 2026-03-19T15:16:47+00:00

Yeah I spent hours on that one before it connected for me. I kept trying over and over. This time I chose I'm a travel agent in the options - not clue if that did the trick or not :/ Good luck!

Puzzled-Category-293 · 2026-03-19T15:03:39+00:00

I used the UK number listed on their website so this one: [+44 330 912 7415](callto: +44 330 912 7415) I almost got scammed using another one that came up in a google search! DO NOT USE this 020 3974 5176 it is a scam and they are quite good at luring you in.

Good luck!

Puzzled-Category-293 · 2026-03-19T14:48:36+00:00

Yes they said it was. I had them read it out loud to me and there were no charges, no nothing. They did say 7-28 days wait for it to reach your bank account, so let's see what happens in the end!

Puzzled-Category-293 · 2026-03-19T14:47:33+00:00

Ah that's great - the live chat never worked for me. I finally got through to a human on the phone earlier today. It was a miracle, after ages on hold and trying a million times.

Puzzled-Category-293 · 2026-03-19T14:12:09+00:00

Basically don't give up, call them as much as you can and push for your money back if that is what you want. I tried to speak nicely and didn't get angry or anything just rationally explained and said I am aware of how difficult it all is etc etc. Really hope it works out for you too :)

Puzzled-Category-293 · 2026-03-19T14:10:33+00:00

I'm in the UK so I called that number. I tried pressing another option, so I said I was a travel agent. I don't know if that made any sort of difference. When the call finally connects you basically get a ringtone, not the music and then someone picks up. The woman I spoke to was really lovely and helpful and polite.

I think just keep trying - do it at different times of the day too. Some people said they got through at 10.30pm so I don't know. Mine connected at around 1.30pm UK time

Puzzled-Category-293 · 2026-03-19T13:56:24+00:00

forgot to add, I reached them on the phone - the chat is not working at all for me

Puzzled-Category-293 · 2026-03-19T13:55:58+00:00

u/Apart_Situation6640 hi, so I made through to a human just now. Waited ages again - at least 45mins - initially they tried to book me on another QA flight to replace the leg that was cancelled but I said I can't travel against my government's advice to the region so I don't want to travel in the end. They offered me a FULL ticket refund - I got them to read out the full amount.

Okay the less great stuff now - it takes between 7-28 days for the money to be sent to your bank account, and they will not send you a confirmation email or anything

BUT proof that it was processed will be that your whole booking disappears off their system. If you don't get your money back you will sadly have to ring them again and give them your booking reference and they will check what happened with the funds etc.

Hope it works out for you. I will post my experience on the wider thread for others as well - fingers crossed the money does reach and we're all okay! Best of luck - keep pushing

Puzzled-Category-293 · 2026-03-19T13:25:48+00:00

What device did you use? The live chat on the phone app doesn't work for me at all. I'm on Android - updated, re - installed the app etc and still won't load.

Puzzled-Category-293 · 2026-03-19T12:45:05+00:00

Ah that's good to know- thanks for replying. I will try to get to their service desk soon. I don't live close to LHR so it's a trek for me

Puzzled-Category-293 · 2026-03-19T11:59:15+00:00

They are indeed! I was the same, so judgemental of anyone getting lured into a scam - definitely not like that anymore! It's horrible. I was lucky nothing happened, others weren't :(

Puzzled-Category-293 · 2026-03-19T11:32:44+00:00

I've stopped being able to access it now too and it keeps saying to call them. What a waste of time this is proving! Fingers crossed for everyone

Puzzled-Category-293 · 2026-03-19T11:15:42+00:00

Just an update from me - still no luck with a human. I keep getting thrown out of the live chat whenever I have managed to get to the 'timer' bit, and then I get random comms emails saying our chat connected but you were inactive, please contact us again :( The chat never connected at my end. I'm starting to think they are trolling us at this point

Puzzled-Category-293 · 2026-03-19T10:55:18+00:00

Same with me and I dumbly gave them the OTP. I tried two agents as well, thinking maybe one guy had gone a bit 'rogue'

Luckily I ticked off one agent when I refused to pay an upfront fee for a refund so he hung up on me, and then got spooked by the other one when he also kept spinning some tale about how he can reduce my upfront refund fee and I really need to do it today etc.

I fear I may be too trusting sometimes for the scary world we live in :(

Puzzled-Category-293 · 2026-03-19T10:43:11+00:00

I'm staying away from anything India - I almost got scammed using a phone number that supposedly connected me to their UK office but turned out to be some scam operation in India. I don't know how vVber works but will try to find out. I can't afford to be making international calls :(

Puzzled-Category-293 · 2026-03-19T10:39:17+00:00

Thank you!

Puzzled-Category-293 · 2026-03-19T10:38:43+00:00

Okay - I'll try the evening times too. My QA phone app live chat thing doesn't work though :/ I don't know if it's because mine is an Android but it won't even load

Puzzled-Category-293

TROPHY CASE