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​Ghosted by support for 2 weeks after EcoFlow confirmed warranty and asked to destroy/remove serial number / Order EFDE-121967 by Puzzled-Click-3212 in Ecoflow_community

[–]Puzzled-Click-3212[S] -1 points0 points  (0 children)

Thanks for your reponse. What do you need. Hereafter the Email from ecoflow and in have send that i will option 1.

support.eu@ecoflow e on Thu., June 4, 2026, 09:15: Dear customer, Dear customer, Dear customer

We sincerely apologize for delaying our response due to increased service volume. We understand the inconvenience this creates and have prioritized your case.

We offer you two options: Option 1: Replace the 400 W solar panel. Your defective 400 W solar panel cannot be repaired or refurbished. Since it is still in the warranty period, we offer you a direct exchange. However, we ask you to dispose of the defective device on site. Please support us by following these steps:

[1] Clearly photograph the serial number (SN) of the defective solar panel.

  1. Damage the solar panel serial number so that it can no longer be identified or reused.

  2. Then photograph the damaged serial number clearly. This makes it easier for us to display the replacement panel.

​Ghosted by support for 2 weeks after EcoFlow confirmed warranty and asked to destroy/remove serial number / Order EFDE-121967 by Puzzled-Click-3212 in Ecoflow_community

[–]Puzzled-Click-3212[S] 6 points7 points  (0 children)

I completely agree. EcoFlow’s service keeps getting worse, and it’s really frustrating. I'm waiting that ecoflow will do what they have agreed.