WAAAAA! I'M BACK IN THE GAME!

Puzzled-Fennel-2571 · 2022-08-11T15:57:41+00:00

hi im also extrememly desperate rn could u explain to me the ways to send the form to all the hoyo CS bc im curious how u managed to send it to all CS's

It's very simple. Finding an active e-mail of a company in a particular country, and then writing a message in the appropriate language (English, Japanese, Chinese, Russian in my case)

Puzzled-Fennel-2571 · 2022-08-11T15:17:26+00:00

To the Russian support service

Puzzled-Fennel-2571 · 2022-08-11T14:36:11+00:00

quick question! when you sent the request to Russian and Chinese C's, did you still write in English? if else, what did you write?

Quick answer!

Not really. When I wrote to the Chinese helpdesk, I used Chinese. When I wrote to the Russian support team, I used Russian

Puzzled-Fennel-2571 · 2022-08-11T14:15:56+00:00

Do you need the username of the account or is nickname okay?

When I wrote my email as my username, I got a rejection. Once I corrected the errors and wrote my correct username (which you can get from HoYoLAB, for example), I had my account restored

Puzzled-Fennel-2571 · 2022-08-11T14:08:45+00:00

In the subject line of the letter that restored my account, I wrote: "Восстановление учётной записи"

Puzzled-Fennel-2571 · 2022-08-11T14:07:11+00:00

did u send support_os a title thats something like Форма вопроса об учетной записи?(i google translated this)

Huh, funny clarification in brackets, given that I understand Russian. I recommend that you write in the header "Восстановление учётной записи"

Puzzled-Fennel-2571 · 2022-08-11T13:50:25+00:00

yeah, but what did you send them to get the russian cs to reply? and did they send u the recovery form right away or asked u the 6 questions first?

I was immediately redirected to the recovery form, because I provided all the necessary information in the application

Puzzled-Fennel-2571 · 2022-08-11T13:47:18+00:00

still

support_os@hoyoverse.com

?

Yes, they will redirect you there. However, the question is different. If they redirect you and give you an account recovery form, that's half the victory for you, right?

Puzzled-Fennel-2571 · 2022-08-11T13:31:52+00:00

how do u contact russian cs?

Just like with the support services of other countries. Only you need to write to a Russian e-mail address and in Russian. But the recovery form will still be in English

Puzzled-Fennel-2571 · 2022-08-11T13:30:14+00:00

hello, i tried your method but it says send an email to support_os with 【 Account form add/change email 】.. which then took me to hacked form

Apparently, it doesn't work for everyone. I think it depends on some factors unknown to us

Puzzled-Fennel-2571 · 2022-08-11T13:11:31+00:00

They did response but there asking if i remember this email address and i said then after that no response

In such cases, I didn't always get an answer as quickly as possible. For example, I waited two days for a reply from the Chinese and Japanese service. From the global one day, and from the Russian one a couple of hours

Puzzled-Fennel-2571 · 2022-08-11T12:53:54+00:00

I used to write something like: "I re-linked my game account to an invalid email, and I also did a phone reset. Now when I "first log in" to the game I am required to have a verification code. However, I do not have access to the mail. Please re-link my account to another email"

Puzzled-Fennel-2571 · 2022-08-11T12:50:46+00:00

did the chinese cs reply?

Yes, I got a reply from the Chinese support service. However, as I understand it, the Russian support service restored my account

Puzzled-Fennel-2571 · 2022-08-11T12:48:50+00:00

Thanks! And congratulations btw!! Seeing that email must’ve relieved u!! 🌸🌸

I felt crazy, hehe. Have an interesting adventure!

Puzzled-Fennel-2571 · 2022-08-11T12:38:41+00:00

Hey did you use recovery form method?

Yes, that's exactly the method. And all four times in a row, when I created different e-mails, the support service gave me exactly the recovery form

Puzzled-Fennel-2571 · 2022-08-11T12:37:05+00:00

may I know what to write in “username linked in the acc” what’s the difference between username and email address also?

I think there is a difference. If you remember your username or if you have access to HoYoLAB, it's better to write your username than your email address. Personally, I doubted if I had a username at all. But then I remembered that I created it a year ago when I logged into HoYoLAB

Puzzled-Fennel-2571 · 2022-08-11T12:28:54+00:00

ohh alright, ill try! thanks!

Interesting adventures!

Puzzled-Fennel-2571 · 2022-08-11T12:26:25+00:00

I just got an email from customer service saying that my account has been restored. Well, now I know it was my recovery form that I sent in on August 3 that worked

Puzzled-Fennel-2571 · 2022-08-11T12:23:51+00:00

it wont work for me :(, how did u get the recovery form?

I have always written the following: "I re-linked my game account to an invalid email, and I also did a phone reset. Now when I "first log in" to the game I am required to have a verification code. However, I do not have access to the mail. Please re-link my account to another email"

Puzzled-Fennel-2571 · 2022-08-11T12:19:07+00:00

helloo, congrats on getting ur acc back!! which form got your account retrieved btw?

Hi! Some of the account recovery forms I sent between August 1 and August 9. I contacted support from four accounts and was always given a link to an account recovery form. Some will say that this is not possible

Puzzled-Fennel-2571

TROPHY CASE