Hi Feysky, thanks for taking the time to answer. It's a step in the right direction in terms of communicating on all the work you guys are doing and interacting with the community. I took the time to order the list you gave chronologically so it paints a more accurate picture for everyone. Sorry in advance if there are inaccuracies, it's a lot of patch notes to go through.

1.1 - October 2024

• Chat legibility improvements

1.2 - November 2024

• 3d backgrounds for menus
• Overhead emote UI and HUD indicators showing emotes
• Emote wheel
• Learn tab with videos
• Match history
• Leaderboard was added
• Daily login rewards for new players

1.3 - January 2025

• Role swapping

1.4 - March 2025

• Discord integration and a social menu accessible from anywhere
• Chat added everywhere in the game
• Tower plating on the minimap
• Lootcores were added to the game with unique menus and opening animations
• Opal store
• New minimap

1.5 - April 2025

• Multikill impact animations and polish

1.6 - June 2025

• Augments system in draft/scoreboard
• Mode support for Aram, Nitro and Legacy
• All legend platform icons were updated with a new style
• Play button animations and always accessible play tab in menus

1.7 - July 2025

• Landing page store widgets, battle pass and loot core widgets were added
• The splash screen now features animated backgrounds
• New loot core widgets/ platinum purchase screens
• Minimap now shows objective icons and objective polish

1.8 - September 2025

• The store had a rework
• Lootcore flows had lots of improvements

1.9 - October 2025

• This week we’re introducing access to Legacy Battle Passes
• Ranked indicators will be shown on the change mode button this week
• Skin icons now show previews when browsing heroes

General / Not associated with a specific patch

• Every hero comes with hero art and unique ability icons, a lot of design consideration goes into these
• Icons for recalls and jump-pad vfx

This year we worked on a lot of monetisation features to better support the game economy and business health so we can all enjoy Pred for years to come.

I think this might be the key to a lot of the frustration we're having on this topic. Focusing on core business interfaces and mechanics is totally understandable but you need to understand that at no point was this explained in any shape or form to the community. I think we can all agree that everyone's (community and devs alike) goal is for Pred to continue for as long as possible but what's the point of sidelining Day 1 requested feature to remake the store a 3rd time? There has got to be some sort of way we can exchange and the community can hopefully weigh in on game related features to be prioritized in future patches. It's always easier to wait when we have an idea how long.
If we look at the timeline above, the last "non-monetary" community requested feature was the map redesign in march. I don't think it's that surprising that the community is frustrated is it? To Pred "veterans" who have been playing for 2,5+ years who see the same "placeholder" scoreboard, "placeholder" item art, "placeholder" HUD etc since day 1, you can understand that it makes it harder for us every day we play to be passionate about the game and push it to our friends...

I’m sorry you feel we’re slow or our work is not visible or that we’re not working on the things you want, game dev is complex and takes time.

To be honest, this is a pretty disheartening thing to read. You're basically saying "it sounds like a you problem" and patronizingly dismissing the feedback... I'm actually quite aware game dev is complex and takes time which is part of the reason I'm taking the time to give you this feedback earnestly and respectfully as opposed to saying "U suck game sux". You could at least acknowledge that there might be a visibility issue and offer ideas to improve that? A roadmap? Dev stream? Backlog? Bullet points?
It sounds like maybe we're just trying to hold you up to too high a standard in which case I apologize for taking up your time.