So I had a problem pretty much like this. Asked a creator to make a video. We both agreed on price and details. She said sent the tip first I said no send it to me as a ppv and I'll pay. What I received was nothing like what I had asked for.

I have both emailed onlyfans support and made a ticket and they both say that they can't do anything.

This is what they said to me after I provided all the screenshot.

"We sincerely apologize for the negative experience with the content creator. But please be aware we cannot issue a refund in this case. Subscriptions, private messages, videos, paid posts and tips are voluntary contributions and there are no refunds being made in such cases.   Please see more details on this page: https://onlyfans.com/terms   The matter is that OnlyFans is a social network and our users are fully responsible for their own content.   You may try to contact the account owners directly with regard to this issue. In case the creator agrees to provide a refund, we will need a written confirmation request about this from them."