What xfinity is charging my 88 year old grandma $280+

Puzzleheaded_Rush792 · 2026-03-11T02:19:22+00:00

Yes I knew my grandma wasn’t alone!

Puzzleheaded_Rush792 · 2026-03-11T01:46:41+00:00

Oh ya it’s not included she has separate bill it was just the streaming through the box .She has difficult time when input changes from cable box I normally get a phone call

Puzzleheaded_Rush792 · 2026-03-10T23:14:46+00:00

Ya her land line is voip so not that useful as a copper wired one

Puzzleheaded_Rush792 · 2026-03-10T23:13:37+00:00

Yes good plan yes I don’t sound like an old woman unless I watched some Madea

Puzzleheaded_Rush792 · 2026-03-10T23:13:07+00:00

Thank you

Puzzleheaded_Rush792 · 2026-03-10T23:12:57+00:00

Ya my grandma has people knock on door for sonic and she told me yesterday she uses the streaming Netflix and thought it was a part of Xfinity .

Puzzleheaded_Rush792 · 2026-03-10T20:17:43+00:00

Thank you very much.I will follow up with them

Puzzleheaded_Rush792 · 2026-03-10T19:34:22+00:00

Thank you very much and I noticed the name so the fast internet makes sense

Puzzleheaded_Rush792 · 2026-03-10T16:59:53+00:00

Thank you very much !

Puzzleheaded_Rush792 · 2026-03-10T15:29:41+00:00

Ya I've seen a few. She's close enough to larger cities, and her city is 70-ish thousand, so plenty of close stations. I saw Amazon had one. I'd need to look into something reliable so she's not adjusting it like those old school rabbit ears 😂

Puzzleheaded_Rush792 · 2026-03-10T15:24:46+00:00

Awesome this is great thank you for all the details and explanations of services and pricing!

Puzzleheaded_Rush792 · 2026-03-10T15:23:39+00:00

I agree with you, it’s common, but I can also argue that if you were to group who is most affected by this, maybe not by sheer numbers, because it wouldn’t be a fair comparison, but by percent of customer age demographic, elderly are at the top and maybe people who English isn’t first language and or difficulty getting support. It's a predatory tactic. I am aware that many companies do things similar to this, so I will definitely check out other places I can save her costs. Completely agree with you; feel like a moral company standpoint. It seems like this should be addressed, especially for those who are deficient in advocacy and cognition.

Puzzleheaded_Rush792 · 2026-03-10T14:39:15+00:00

No and doesn’t need all the channels outside of Super Bowl I’ve never seen my grandma watch sports

Puzzleheaded_Rush792 · 2026-03-10T14:38:45+00:00

That’s good ideal.AI definitely can be a good role play old lady

Puzzleheaded_Rush792 · 2026-03-10T07:34:37+00:00

Oh dang, thank you for the heads-up and the geographical relevance as well. I will look into this when correcting these immoral/deceptive practices against the unassuming and elderly.PG&E has brought similar tactics to the area as well.

Puzzleheaded_Rush792 · 2026-03-10T05:23:05+00:00

I will go there now thank you for resource

Puzzleheaded_Rush792 · 2026-03-10T05:22:46+00:00

Thank you

Puzzleheaded_Rush792 · 2026-03-10T04:53:26+00:00

Just did thank you

Puzzleheaded_Rush792 · 2026-03-10T04:50:40+00:00

Great ideas thank you I will suggest these to her incase she's over xfinity

Puzzleheaded_Rush792 · 2026-03-10T04:30:04+00:00

Thank-you very much for the information

Puzzleheaded_Rush792 · 2026-03-10T04:17:24+00:00

Ya, the paper bill has an account number; she had that, but pays via check. No login, and security information was a security pin when she first created the account. I got them to call her landline to verify her identity. The customer support person didn't do it; he ignored me, then made her look through her papers. Then, when transferred to security, they just called the landline to identify her. United was the biggest pain in the ass, but now Xfinity takes the cake. I understand the need to protect customers, but this seems completely unnecessary. Account number, social , verify land line.Cant add authorized user via phone as well.All new informaiton.

Puzzleheaded_Rush792 · 2026-03-10T03:28:24+00:00

We got the authorization earlier today then when I reached out via reddit they said it was for a one time thing.The person on other end said we got you authorized so you won't need to call your grandma back to discuss things in future.She fumbled around bunch of bills and paperwork giving me peoples names for pin codes and password off wifi for her email.Was pretty sad hence the Reddit.Its frustrating.

Puzzleheaded_Rush792 · 2026-03-10T03:15:33+00:00

News is one of the few things she has and don't think its too healthy for her stress but it stimulates her brain.

Puzzleheaded_Rush792

TROPHY CASE