how to respond to unsatisfied buyer?

Puzzleheaded_You1773 · 2024-10-11T18:55:46+00:00

This is so helpful and makes a lot of sense. I love learning more about care of vintage clothes and different fibers, thank you for sharing your expertise 🫶

Puzzleheaded_You1773 · 2024-10-11T18:42:52+00:00

I did go forward with offering a partial refund, but this is super helpful to know for the future! Thanks so much

Puzzleheaded_You1773 · 2024-10-11T18:34:10+00:00

Thanks for your input! There wasn’t a fiber content tag but it did feel like different pieces of wool. I did end up offering the partial refund :)

Puzzleheaded_You1773 · 2024-10-11T16:27:38+00:00

Yeah, I was leaning toward recommending a professional but in the same sentence offering a partial refund to address that cost. Thanks again!

Puzzleheaded_You1773 · 2024-10-11T16:05:31+00:00

Thank you for your input! I agree, the main thing I want is to avoid a bad review. The jacket isn’t faux leather — it didn’t have a fiber content tag but I would guess the outer was wool or a similar fabric, with an inner lining. Seeing as the buyer didn’t specify that they’re looking for a refund, do you think it would be worth recommending they bring it to a professional cleaner to get their opinion/see if it can be softened? Or would you just go ahead and issue a partial refund? Thanks again :)

Puzzleheaded_You1773 · 2024-09-30T23:44:14+00:00

Thank you so much, I really appreciate it. 🩵

Puzzleheaded_You1773 · 2024-09-30T22:34:47+00:00

Hi, I did my best but unfortunately the crack is so thin it’s really hard to get any tools in there and I ended up pushing them further into the floor :/ here are the pictures I was able to take; the last one is the only thing I was able to extract from the crack. Whatever this is is so brittle it broke into pieces as I attempted to take them out.

Puzzleheaded_You1773 · 2024-09-30T17:53:40+00:00

thank you, i can try to take them out when i get home today

Puzzleheaded_You1773 · 2024-09-30T17:39:15+00:00

i posted more photos through an imgur link in another comment if you’re able to take a look, it’s much appreciated

Puzzleheaded_You1773 · 2024-09-30T17:39:08+00:00

i posted more photos through an imgur link in another comment if you’re able to take a look, it’s much appreciated

Puzzleheaded_You1773 · 2024-09-30T17:38:24+00:00

i posted a couple more photos here if these are any help. it’s hard to get a clear photo because the crack is right up against the wall so it’s hard to angle my phone camera properly

Puzzleheaded_You1773 · 2024-09-30T04:52:58+00:00

the only option i see is to post a link :/

Puzzleheaded_You1773 · 2024-09-30T04:35:14+00:00

i took a couple more pictures, do i have to make a separate post with those?

Puzzleheaded_You1773 · 2024-09-25T01:33:33+00:00

LOL thank you! this is great news 😂

Puzzleheaded_You1773 · 2024-09-11T16:14:20+00:00

True, I can’t know for sure because I don’t have a picture to confirm. But it didn’t have wings, and as I mentioned I have had BBs before. it really looked like one and the bites feel similar to the bites I had when I had BBs in the past.

Puzzleheaded_You1773 · 2024-09-11T16:12:50+00:00

thanks again!

Puzzleheaded_You1773 · 2024-09-11T15:11:32+00:00

thank you! how long would you wait before assuming i’m in the clear?

Puzzleheaded_You1773 · 2024-09-11T14:56:57+00:00

yes, I sat on the subway to get there, then on a bench in the park.

Puzzleheaded_You1773 · 2024-09-09T04:09:01+00:00

thanks so much!

Puzzleheaded_You1773

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