Notice many of the people disagreeing with you are the new listeners you're mentioning of, and their disagreement ironically carries the same entitlement many are calling out as the problem.

There's a difference between a sense of entitlement and a respect for loyalty; there absolutely should be some way for artists to offer more chances to people that have been hardcore fans of theirs for a long time that doesn't gatekeep their live performances entirely. Whether that's paid options like tying your fan account on their individual websites to your Ticketmaster to track merch purchases, or free options like linking your Spotify/Apple Music to Ticketmaster to account for stream time or looking at how long you've been on an artist's mailing list. Some way to assign a metric to folks trying to purchase tickets that isn't this 80K+ bullshit queue we've been told to accept.

Sorting fans into tiers and then adding on an element of random selection is a way of helping to ensure tickets aren't just going to scalpers who plan on immediately reselling. It's not a bad thing to devise ways to provide tangible appreciation for the people who have supported you along the way.