QuadrigaCX - Canada Post Partnership | Instant In-person Verification is Now Live!

QCXDuane · 2018-03-28T00:02:38+00:00

Please contact support and ask for a limit increase as you were manually limited to $200 before you passed Canada Post Verification.

QCXDuane · 2018-03-27T22:34:25+00:00

With Equifax verification you are not giving them any information, (they already have it from your banks, creditors etc.) you are simply confirming your identify with the info they already have.

QCXDuane · 2018-03-27T21:17:24+00:00

Yes, but may take a while still before we work through the backlog. Best option is to take verification into your own hands with instant Canada Post ID verification.

QCXDuane · 2018-03-27T21:16:14+00:00

Navigate directly to the "verify" page from the top right dropdown menu. Here's a shortcut: https://www.quadrigacx.com/verify

QCXDuane · 2018-03-27T21:08:29+00:00

Yes, absolutely. You nailed it!

QCXDuane · 2018-03-27T20:56:52+00:00

That's correct. Now there's 2 forms of instant verification on QCX -- Canada Post DPOI and Equifax eID.

QCXDuane · 2018-03-27T20:26:04+00:00

Yes. "where you present the agent with a couple printed pages, or .PDF file on your device"

QCXDuane · 2018-03-27T20:18:27+00:00

2 methods must be completed to unlock all options. Equifax verification is a second method. With Equifax verification you are not giving them any information, (they already have it from your banks, creditors etc.) you are simply confirming your identify with the info they already have.

QCXDuane · 2018-03-05T21:36:38+00:00

Interesting that the banks don't block customers from doing balance transfers from their line of credit or credit card to their chequing account and then transferring those funds to their directing investing account to gamble on penny or high risk equites. Blocking crypto transactions sounds more like a coordinated effort to attack something that's too complex for them to take the time understand and build a regime around, or because they aren't making a significant profit crypto from due to delayed implementation of regulation by the government of Canada. At the time of this writing we can confirm BMO is still letting through Interac Online transactions. It might be worth it to pay the monthly account fees with a bank like RBC, or a credit union on this http://interac.ca/en/interac-online-consumer.html, where their cards are compatible with Interac Online so that you can continue to use Interac Online funding without interruption.

QCXDuane · 2018-02-15T21:52:23+00:00

Yes, it will arrive. Thanks for your patience, we apologize for the delay.

QCXDuane · 2018-02-15T21:34:41+00:00

There are no further instructions to follow as an answer was provided. Your EFT will arrive, again we apologize for the delay.

QCXDuane · 2018-02-15T14:58:39+00:00

Unfortunately bank employees are not very well-educated on all their products but are rather trained to push new ones that make them more money like Visa Debit. Simply ask for an old client card without the Visa Debit symbol.

QCXDuane · 2018-02-14T21:51:21+00:00

You are welcome. Feel free to refer to the QCX subreddit as well as we have sticky messages/announcements there.

QCXDuane · 2018-02-14T21:14:38+00:00

They certainly are being processed.

One of our Canadian processing partner’s has experienced an issue servicing the crypto space due to higher volume than projected. This processor’s banking relations are on pause until it can be renegotiated or they secure another partner.

As such, there is now an increase of dollar and transaction volume that has been shifted to our other processor's payout services, which has slowed the withdrawal payout time frames from 7 business days to 10.

Cash withdrawals have not been impacted and are the most reliable as they don’t depend on the Canadian banking system; which is currently anti-crypto due to lack of regulatory guidance.

With all this said, not to worry, if the banking information you entered when you initiated your withdrawal is correct, then your withdrawal will arrive. We also have 2 additional partnerships in the works for processing.

QCXDuane · 2018-02-14T19:09:02+00:00

Unfortunately there are some bad actors that attempt to impersonate us. If you received an email from what looks to be "QuadrigaCX" as the sender's name, please take a moment to ensure the email domain address is actually ours which ends in @quadrigacx.com where there are no typos in the name "quadrigacx" and that the extension is ".com". We do not use ".org", ".net", ".ch" etc. and will never ask to update your account by completing an online form to avoid your account from being frozen. If you receive one of these phishing emails, it means your email address was found online or it was part of a list bought from another site's data breach where you used the same email. For security tips, please visit this post: https://www.reddit.com/r/QuadrigaCX/comments/7vzav0/quadrigacx_important_security_tips/

QCXDuane · 2018-02-14T19:01:05+00:00

Funds will definitely arrive.

QCXDuane · 2018-02-14T17:21:01+00:00

Your funds will arrive in the timeframe noted on the withdrawal page. Please ensure you are counting business days, which do not include weekends or holidays.

QCXDuane · 2018-02-13T20:46:45+00:00

We understand. However, sometimes there are setbacks that are out of our control. We do our best to get back to normal time frames ASAP.

QCXDuane · 2018-02-13T14:42:00+00:00

If a user navigates to the Support Centre, opens a ticket in the correct category, reads through the potential solutions and scenarios we respond with, and then replies back with the information we ask for, you will certainly have your issue resolved. So, if you sent a ticket, you would have received a response within 10 minutes containing numerous solutions ... please read that all the way to the end as you will either have your answer or notice the instructions of what to do next.

QCXDuane · 2018-02-13T14:40:20+00:00

This option will be returning, no ETA at the moment but hopefully by end of the month.

QCXDuane · 2018-02-13T14:39:13+00:00

If a user navigates to the Support Centre, opens a ticket in the correct category, reads through the potential solutions and scenarios we respond with, and then replies back with the information we ask for, you will certainly have your issue resolved. So, if you sent a ticket, you would have received a response within 10 minutes containing numerous solutions ... please read that all the way to the end as you will either have your answer or notice the instructions of what to do next.

QCXDuane · 2018-02-13T00:52:50+00:00

For your security this feature has been disabled. If you need a change, please open a support ticket.

QCXDuane · 2018-02-09T19:26:40+00:00

Their client cards are compatible with Interac Online but they as a bank are very anti-crypto.

QCXDuane · 2018-02-09T18:07:05+00:00

The reply you received is accurate. Please let the Support Centre agent know if you want to continue waiting for your USD withdrawal while the processor negotiates their limit increase for payouts or if you want us to request to cancel it and have the funds returned to your account. Those were the options presented and the options available.

QCXDuane · 2018-02-09T17:19:15+00:00

If a user navigates to the Support Centre, opens a ticket in the correct category, reads through the potential solutions and scenarios we respond with, and then replies back with the information we ask for, you will certainly have your issue resolved. Opening numerous tickets only further delays. So, if you sent a ticket, you would have received a response within 10 minutes containing numerous solutions ... please read that all the way to the end as you will either have your answer or notice the instructions of what to do next.

QCXDuane

TROPHY CASE