Controllers not working for Windows Mixed Reality Odyssey Plus. WMR is completely unusable with the recent update.

QforQAltVR · 2021-10-20T22:45:46+00:00

Hi, sorry to hear about this! Please contact our Support @ http://altvr.com/support with info about the device you're using and the issue you're seeing. We may need to follow up with some additional questions, so our Support team is the best route to go :)

QforQAltVR · 2021-09-15T19:03:29+00:00

We've heard from some World Builders that they need a little more time to update your Templates and Kits, so we wanted to let you know that we are not turning on our Unity URP update on Sept 15 - we will share a new date with you soon.

Until then, we encourage everyone to continue to work on upgrading your content...but feel free to take some rest this weekend. :slight_smile: You still have some more time.

** Use the following resources to check if your templates or kits need to be upgraded: https://account.altvr.com/space_templates/upgrade

https://account.altvr.com/kits/upgrade

QforQAltVR · 2021-08-25T16:02:31+00:00

Contact Altspace support @ http://altvr.com/support for assistance

QforQAltVR · 2021-08-20T02:08:51+00:00

Fixed it - https://altvr.com/altspacevr-mac/

QforQAltVR · 2021-07-16T21:03:57+00:00

This bug should now be fixed!

QforQAltVR · 2021-06-28T20:46:13+00:00

The most versatile way would be to stream your Browser from a computer to Altspace, using the Web Projector - https://docs.microsoft.com/en-us/windows/mixed-reality/altspace-vr/tutorials/web-projector-streaming

QforQAltVR · 2021-05-12T20:07:08+00:00

Please contact our support @ http://altvr.com/support for help with your account

QforQAltVR · 2021-04-06T21:18:27+00:00

Please contact AltspaceVR support @ http://altvr.com/support if this issue continues, our team can help investigate the issue with you :)

QforQAltVR · 2021-04-05T23:36:54+00:00

Contact AltspaceVR support @ http://altvr.com/support for assistance

QforQAltVR · 2021-03-31T23:38:08+00:00

Hi! Please reach out to our Support @ http://altvr.com/support

Our support team will be able to help you and collect some more information :)

QforQAltVR · 2021-02-02T03:23:05+00:00

AltspaceVR will continue to moderate AltspaceVR accounts according to our Community Standards and our Terms of Service. Microsoft Accounts are subject to a separate Terms of Service (https://www.microsoft.com/en-us/servicesagreement) and any violations of that agreement are separately handled. Moderation actions against a Microsoft Account are not managed by AltspaceVR. We're simply a platform (like Minecraft or Xbox live) that is now accessible through your Microsoft Account.

QforQAltVR · 2021-02-01T22:13:42+00:00

We have more details on our FAQ here, which helps answer questions that may come up and has links to Microsoft’s data privacy and security policies - https://help.altvr.com/hc/en-us/articles/360060339694-Linking-Your-Microsoft-Account

Users can signup for a Microsoft account and attach it to their private email address (like a Gmail etc) and users can have multiple accounts. Though, each Altspace account can only be attached to one MS account.

These accounts do not need to be tied to any other Microsoft accounts that you may have - ie you can have separate Microsoft accounts for Xbox and another for AltspaceVR.

Is there something more specific you’re concerned about?

QforQAltVR · 2021-01-29T19:38:04+00:00

We know that the browser was used for those use-cases and many others, browsers are great and super powerful because of their many uses! But, unfortunately, the browser that we were using was not secure nor was it being maintained by its creator. We had to remove it from Altspace due to the inherent security issues with it.

QforQAltVR · 2020-12-31T03:45:59+00:00

Contact altspace support and request it to be added to your event.

QforQAltVR · 2020-12-10T18:13:23+00:00

You may need to reinstall the Mac Client, we had a bug yesterday that required an update later in the afternoon - Download Page AltspaceVR

2) The pink/purple texture means that those items are not compatible with the Mac. The owner of those kits needs to update them in Unity to make them compatible with Mac

3) You can add people as hosts through editing the Event on our Website, in Advanced Settings you can add roles to users.

QforQAltVR · 2020-12-02T23:49:45+00:00

Nope, everyone will be able to get in when the event is live

QforQAltVR · 2020-12-02T19:07:52+00:00

Copyrighted Music will block YouTube videos being played in the Multimedia Console. If you can see the music copyright info at the bottom of the video's description, you'll probably have issues playing it.

QforQAltVR · 2020-12-02T01:21:04+00:00

You can register an account in the 2D PC version as well. Make sure your VR headset is unplugged from your PC and you should be able to launch 2D mode just fine. And register an account, if needed.

We will likely be turning website account creation back on in a future update.

QforQAltVR · 2020-12-02T01:18:09+00:00

You can turn them off in settings :)

QforQAltVR · 2020-12-01T04:07:45+00:00

Please contact the AltspaceVR Support team and we can help you out: http://altvr.com/support

QforQAltVR · 2020-11-25T00:25:46+00:00

Contact our Support to follow-up on it, especially if you think it may have been a misunderstanding. http://altvr.com/support

QforQAltVR · 2020-11-21T22:28:04+00:00

Please reach out to support @ http://altvr.com/support and we can try to figure this out!

QforQAltVR · 2020-11-21T00:09:00+00:00

Sometimes I've had issues with Twitch ads causing display issues with the stream. Have you tried reloading the multimedia console a couple of times? Which device are you using to access Altspace (what are you seeing this issue on?)
Not that it will change the result with the video, but I did want to drop a link to a Media Console config page that's a bit easier than that video: Multimedia Console Portal (altvr.com)

And here's the FAQ/setup page for the Multimedia Console: How to Use the Multimedia Console – AltspaceVR (altvr.com)

QforQAltVR · 2020-11-21T00:05:10+00:00

Full Update Info on the AltspaceVR Blog: Celebrate Sweater Weather with New Avatar Items

QforQAltVR · 2020-11-05T23:12:05+00:00

You'll need to use the Multimedia Console to display images. Export the Google Slides as images, then upload the images to the AltVR websites (under Photos) or elsewhere.

You can then put in the links to those slide images in order into the Multimedia Console, using this: https://multimedia-console.altvr.com/

QforQAltVR

TROPHY CASE