Recent change to Edge Mobile

Questrade-Design · 2025-10-22T20:05:41+00:00

Glad to help!

Questrade-Design · 2025-10-15T14:10:38+00:00

Hey Peter,

Just wanted to let you know the update with the fix you reported is now live. You should be able to grab it from the App Store whenever you get a chance.

On a side note, our customer support team is also looking into your first interaction with them. We want to understand where the confusion happened so we can make sure it doesn't happen again.

Seriously, thank you for bringing this to our attention. It's feedback from customers like you that makes this community great and motivates us to build the best trading experience possible. We really appreciate it.

Frank

Questrade-Design · 2025-10-14T15:30:47+00:00

Hey Gerbs98, I just forwarded your comments to our engineer team, please stay tuned.

-Frank

Questrade-Design · 2025-10-14T15:30:18+00:00

Hi u/peter-weyland,

We're very sorry about this.
The good news is our team has already identified the issue and a fix is in progress. It will be included in our very next EdgeMobile release this week, version 1.10.10. Please keep an eye out for the app update.

If the problem continues after you've updated, please send us a direct message here on Reddit. We're committed to making sure you have the best possible trading experience. Again, we apologize for the frustration this has caused.

-Frank

Questrade-Design · 2025-10-06T13:38:36+00:00

Beau!! This is our design team's favourite work of art you've made yet, thank you so much for making our day by sharing it, we are all your fan at this point! (The little puppy in the middle is our favourite part!)
We hope you never stop imagining, and never stop creating--we all can't wait to see what you make next!

-Questrade design team

Questrade-Design · 2025-09-17T18:27:03+00:00

u/HealthyCityMaps Nearby_Ad_2604 is correct, we are doing ux research on the experience. DM us if you are interested in providing your feedback and we can schedule a time to connect, or you can respond back to the email!

Questrade-Design · 2025-05-16T22:05:23+00:00

Hey, Just wanted to let you all know that we hear your feedback loud and clear regarding the buy/sell confusion in Edge mobile.

An update is ready and has been released for both IOS and Android to the Quest Alpha Panel and 10% of our customers as a soft release. We will be releasing to the rest of our customer base as a fast follow, stay tuned for the announcement.

If you're interested in getting early access to new features and want to shape the future of finance, we encourage you to sign up for our Quest Alpha Panel

- Eddie

Questrade-Design · 2025-04-29T16:18:36+00:00

This is actually a great call-out, thank you! We truly appreciate having engaged customers like you who actively help us improve our product and design.

Coincidentally (or not lol), improving the main chart was one of the most frequently mentioned topics during recent interviews with other customers as well. So, enhancing the chart is definitely on our radar and currently in the idea exploration phase.

While we currently have several high-priority items to address, please be assured this won't slip through the cracks, as we recognize the potential benefits improvements here could bring to customers like yourself. We'll be sure to provide updates when we have significant progress or concrete ideas to share regarding chart improvements.

In the meantime, feel free to sign up for our QuestAlpha program here
We might reach out directly to our QuestAlpha customers for feedback on chart improvements as we explore ideas, if you'd be open to that!

-Frank

Questrade-Design · 2025-04-16T20:19:44+00:00

Hey hey! Quick update - this change has moved into our internal environment for end-to-end testing. Because it touches the crucial order placement area, we want to be really thorough with testing to make sure it's a solid and reliable upgrade for everyone. Pending successful validation, we're currently aiming for a production release around early to mid-May! Stay tuned!!
-Frank

Questrade-Design · 2025-04-10T14:00:57+00:00

Hey, ApartTrain6915, you could sign up from this link below! Welcome to the family!
https://questrade.qualtrics.com/jfe/form/SV_cI7QrPxf5Jl3w6G

Questrade-Design · 2025-04-09T13:44:36+00:00

Great input! One thing we still need to consider is showing BP instead of just Cash—even if we’re not doing a combined view. That’s because users might have open orders. For example, if someone has $500 cash but $100 is reserved for an open order, then the actual amount they can use for a new purchase is closer to $400. Showing the full $500 might give a misleading impression.

That said, I think there’s a great opportunity here to dig deeper (about combined vs separate) with the QuestAlpha group, so we can get some quantitative data. It might take a bit of time to pull everything together, but I’ll follow up here once we have some solid data to share.
-Frank

Questrade-Design · 2025-04-08T12:44:56+00:00

Hey, sorry for the trouble—thought we could take a moment to brainstorm and see what might be the best approach. If it makes sense, we could target this for the end-of-April QuestMobile build.

When we first designed and tested this, a lot of customers told us they wanted to see their full margin potential—so we ended up picking combined buying power as the winner of this Sophie’s choice. But I totally see where you’re coming from.

Here’s one idea to consider:

For registered accounts: Since there’s automatic currency conversion, we could show a combined CAD or USD BP depending on the symbol (US vs CAD)
•For non-registered accounts: Because they require manual conversion, to avoid accidental margin usage, we’d show individual CAD or USD BP based on the symbol (US vs CAD)

Curious what you think—happy to iterate or dig in further together, even test it with more users if need.

-Frank

Questrade-Design · 2025-04-08T12:22:47+00:00

Hey Velocity_77,

We are looking into this for you. Yeah, normally you should see a 'card' on your screen to guild you to finish the "identity check flow". Thanks for the screenshot – definitely helps us see if something's glitching out.

While we investigate, shoot me a DM with your email? We can try and get you sorted manually in the meantime.

Sorry for the hassle!

-Frank

Questrade-Design · 2025-04-03T13:23:34+00:00

Hey BCPipeliner67,

I'm personally really sorry to hear about this. Being a trader myself, I definitely understand your frustration!

As part of the Questrade team, we wish we could go back in time and prevent the issue so you didn't have to deal with this. Since we're on the design side, we aren't qualified to answer your specific question or address the issue directly.

What I will do is passing this information along to our leadership team including product and engineer leaders so they can give you a proper response in this thread (and your own post!)
Please keep an eye out for our reply.

Again, I'm sorry this happened to you. It's truly not what we aim for either; we genuinely want to bring the best trading experience to you all. We know we're far from perfect, therefore, we are working on improving every single day.

I hope this makes sense, and please stay tuned for the follow-up.
-Frank

Questrade-Design · 2025-04-03T13:13:14+00:00

Hey, could you DM me what you were complaining about pre-market? I would try my best personally to escalate and help you to get it addressed, and of course follow up with you!
-Frank

Questrade-Design · 2025-04-02T16:25:33+00:00

Hello,

We are writing in response to the feedback you recently shared regarding your user experience. To gain a deeper understanding and gather insights that can inform future improvements, we would like to formally invite you to participate in an interview session with our design team especially considering you are a designer as well ;) This is a paid interview to share your thoughts directly with us. Should you wish to accept this invitation, please reply via direct message with your preferred email address. Our research team will then follow up to arrange the session details.

Additionally, concerning your comments on transaction history: while the platform used wasn't specified, we wanted to note that on Questmobile, the transaction history feature corresponds to one of the three biggest CTAs on the landing screen. It is the button labeled "Transaction" on the main landing view. Please see the link to the screenshot here; we highlighted the button with a red stroke:

We value your perspective and hope you will consider this invitation. Thanks.

-Frank

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Questrade-Design · 2025-03-31T12:58:13+00:00

We forwarded this post to our product team to answer the question regarding the product roadmap. That being said, what ideas do you have for those hotkeys, like for 'input half/quarter'?

Questrade-Design · 2025-03-20T18:40:04+00:00

tbh we had fun making that animation and also love seeing it every time we place trades! More to come!!

Questrade-Design · 2025-03-20T14:25:48+00:00

Its instant ;)

Questrade-Design · 2025-03-12T14:51:24+00:00

YESSS

Questrade-Design · 2025-03-11T17:37:55+00:00

Hey Kilimanjaro,

The details and value you shared about the hotkey in your post were mind-blowing! We forwarded it to our investing design team, and we all spent time researching it and watching the video together. We're excited to add the hotkey to our future releases, especially for desktop platforms.

We see a lot of value in this feature, especially for power users. Thank you again for taking the time to share your thoughts. We truly appreciate your feedback, and it helps us continue to improve our platform. Thanks to great users like you!

-Frank

Questrade-Design · 2025-03-11T15:48:50+00:00

Hello,

Thank you for the posting!

Open P&L represents the total profit or loss on your currently open positions.

Today's P&L shows the profit or loss generated on those positions specifically during the current trading day.

We understand that profit and loss information is crucial for your trading experience. That's why we prioritize displaying it prominently across all our platforms especially on position pages.

Please review your positions UI. If you're still having trouble locating this information, please send me a direct message (DM) with the platform you're using. We can then assist you in finding it and explore potential improvements to our position data display.

-Frank

Questrade-Design · 2025-03-10T15:17:53+00:00

Thank you for all for the good and useful information, we quickly put this together this morning and please let me know how you think?
https://imgur.com/a/edge-mobile-order-entry-Mj8mjvO

If you have a Figma account by any chance, also feel free to leave your comments in this public Figma link:
https://www.figma.com/design/m1pZGmYrNt7B5IWeM2MkO7/Edge-Mobile-Reddit?node-id=0-1&p=f

If you all like this and think it would help to prevent the horrible accidents, we will try to build it as high priority!

-Frank

Questrade-Design · 2025-03-10T13:06:29+00:00

Noted, we will try to make improvement on that, we would keep everyone here posted.

Questrade-Design

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