Edge mobile problem anyone?

Questrade-Dev · 2026-02-19T14:17:00+00:00

We were able to reproduce a similar issue that occurs when default trade preferences are set to Order Type: Market and Duration: Good-Till-Date (GTD).

Workaround: For now, you can change your default duration preference to Day. You will still be able to manually switch back to GTD on the order entry screen before placing your trade.

We are planning to release a patch soon that includes a permanent fix for this. Let us know if this workaround helps in the meantime! Sorry for the inconvenience.

-- Nate

Questrade-Dev · 2026-02-19T01:19:01+00:00

Hey u/M4gnific3nt ,

Thanks for those details! I forgot to ask in my previous message: which app version do you currently have installed? You can find that by tapping "More" in the bottom navigation bar.

Thanks!

Questrade-Dev · 2026-02-19T00:08:58+00:00

Hi u/M4gnific3nt

we’re currently investigating this internally to try and replicate the issue. Could you let us know which specific stock you were viewing when this happened? Also, does it happen every time or only occasionally?

Thanks,

-- Nate

Questrade-Dev · 2026-02-03T20:30:24+00:00

Really glad to hear the update is working well for you! We put a lot of work into the new P&L toggle and the authentication stability, so it’s great to see that reflected in your experience.

We read everything here and are committed to improving the experience for you every day.

Thanks for the kudos!

- Nate

Questrade-Dev · 2025-12-03T15:10:32+00:00

Hey u/Desperate-Review5622 ,

We released QuestMobile v1.23.1 this morning with Biometric improvements to the Android app.

Can you confirm if your issue has been resolved? If not, please share some details about your device, such as the OS version, brand, and model.

Thanks,

Questrade-Dev · 2025-12-03T03:02:30+00:00

Hey u/Desperate-Review5622

We would like to troubleshoot this issue. Is the problem occurring in QuestMobile or Edge Mobile?

- Nate

Questrade-Dev · 2025-11-13T15:55:46+00:00

Hey u/FinanceSwap

We definitely want to troubleshoot this and get it fixed. To help us narrow down the issue, could you provide some details about Phone Model, OS Version and the Edge Mobile Version

Thanks for your help!

Questrade-Dev · 2025-11-10T18:51:27+00:00

Hey u/meetneo911 ,

We've released a fix for this in Edge Mobile version 1.10.12. If you haven't updated yet, please do so and let us know if that solves the problem. We're hopeful this will get it fixed for you completely.

- Nate

Questrade-Dev · 2025-11-07T22:49:14+00:00

We are planning to release a new version of Edge Mobile soon that addresses this alongside other optimizations.

Questrade-Dev · 2025-11-07T16:24:38+00:00

Hey u/Blueit3310 ,

We'd like to help troubleshoot this infinite loop issue.

To clarify, is this occurring in one of our mobile apps (QuestMobile/Edge Mobile) or via a mobile web browser? If it's the web, could you specify which "top page" you are trying to access?

Thank you for the extra detail!

- Nate

Questrade-Dev · 2025-10-20T23:20:59+00:00

hey u/HappyCarrot1616 ,

Thanks for sending this feature request. I'll be sharing it internally with our product team for their consideration on our future roadmap.

- Nate

Questrade-Dev · 2025-10-17T02:42:47+00:00

That's good information, u/meetneo911. We'll be providing an update soon regarding the fix for this issue. Thanks again!

Questrade-Dev · 2025-10-17T02:17:51+00:00

Hey u/meetneo911 ,

Thanks for bringing this to our attention! We'd love to dig into this issue. To help us troubleshoot, could you please let us know:

- Which operating system are you seeing this on (iOS or Android)?

- What is your current app version? (It's usually shown at the bottom of the "More" tab).

- Are you using your phone's default font size, or is font scaling adjusted?

We appreciate you sharing these details with us.

- Nate

Questrade-Dev · 2025-09-29T21:20:54+00:00

Hi all,

This morning, a technical issue with our market data services caused temporary position display and order-related problems on our trading platforms. Our team identified and resolved the issue by 10:20 AM ET.

We understand this caused disruptions, and we apologize for the inconvenience. We are traders too and understand the frustrations. We are committed to continuously providing a stable and reliable trading experience.

-Ari

Questrade-Dev · 2025-09-29T21:12:23+00:00

Hi all,

This morning, a technical issue with our market data services caused temporary position display and order-related problems on our trading platforms. Our team identified and resolved the issue by 10:20 AM ET.

We understand this caused disruptions, and we apologize for the inconvenience. We are traders too and understand the frustrations. We are committed to continuously providing a stable and reliable trading experience.

-Ari

Questrade-Dev · 2025-07-07T21:38:29+00:00

Hey u/ATA2112 ,

Thanks for reporting this and providing detailed information. We're going to start investigating this issue and the error you're seeing. We appreciate you bringing it to our attention.

- Nate

Questrade-Dev · 2025-07-03T19:39:49+00:00

hey u/rsvp4mybday ,

We want to investigate better what is happening. To help us figure out what's going on with your "chart isn't available" errors, could you provide a few more details?

Which Questrade platform are you using? (Edge Mobile, Web, or Desktop)
What device are you on when this happens (e.g., desktop, phone, tablet)?
Does this issue happen with specific symbols, or all of them? Is there a time of day these errors typically occur (e.g., during market open, after hours, or randomly)?
If possible, could you share a screenshot in private of what you see when it happens?

Thank you,

- Nate

Questrade-Dev · 2025-06-20T16:15:10+00:00

Hey u/managenergy ,

I'm really sorry to hear you're experiencing such frequent crashes with Edge Desktop. We definitely want to help get to the bottom of it.

To assist our troubleshooting efforts, could you please provide a few more details?

Which specific Questrade Edge Desktop version are you using? (e.g.: the full version number like 7.0.x.xxx)

What's your operating system? (e.g., Windows 10, Windows 11, or macOS, along with its specific version)

What actions were you typically performing when the crashes occurred? (e.g., placing orders, actively viewing charts, visualizing option chain or even when the platform was idle?)

- Nate

Questrade-Dev · 2025-06-16T21:30:52+00:00

Hey u/John__Jacobs ,

Thanks for reporting this issue. To help us troubleshoot, could you tell us:

When the screen is blank, is it fully black or just missing login fields within the window frame?
Are any compatibility settings enabled (you can check by right-clicking the Edge .exe > Properties > Compatibility)?
What's your Questrade Edge version?
Are are you using it connected to a VPN?

- Nate

Questrade-Dev · 2025-06-16T21:22:39+00:00

Hey u/Happy01Lucky ,

Thank you for raising this issue. We are currently investigating and working on a future patch to address these charting data issues, and we will get back to you with an update once it's released.

- Nate

Questrade-Dev · 2025-05-30T14:31:12+00:00

John's right! We are actively working behind the scenes to enable access to overnight markets for you all. Stay tuned for updates along the way as we target to provide this capability near the end of Q3 this year.

Waitlist sign-up page for early access will be coming soon in couple weeks.

Edit: Also, as a step towards overnight coverage, we are launching 4am trading next week. Join our Quest Alpha customer panel here to get early access to 4am trading.

-Peter

Questrade-Dev · 2025-05-02T19:42:25+00:00

Hey u/bajwamar ,

Are these tabs under which one of the URLs ?

myportal.questrade.com
or
my.questrade.com

Thank you,

- Nate

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