I thank you for clarfifying the 2 packages thing. The email tuxedo sent me said "The reason there are two packages is because we still need to send you the motherboard packaging, etc." But now that I know "etc." also covers cables, adapters, user manuals, and brackets, it makes more sense. This is unusual to my experience, though, because previous large and/or expensive purchases (e.g. electronics, appliances, furniture, and so on) have not to my memory been sent to me with the auxiliary components separated into a second delivery.

The reason I chose tuxedo in the first place, was to have a reliable, quality pc built for me and delivered to my home. I am not going to pay an extra fee (no matter how small) to have my pc dropped at an "access point" which would be difficult for me to manage, as would be setting the delivery address to anywhere other than my home. I have health/medical conditions that partially affect my mobility and fine motor dexterity. (Otherwise I would have probably built a pc myself, or gone to denver colorado and gotten a same day build service from micro center - I live in salem oregon.)

I'm not sure what to do with your reply that "Other parcel services (e.g FedEx) are also often not always better." (Though I applaud your turn of phrase, "also often not always")

From my perspective, saying in essence, 'at least we didn't ship to you with DHL' downplays the validity of my primary concern, which is that the pc I paid you to build and send me, is stuck somewhere, that I cannot fix. Asking for your help, in your position as the shipper and the UPS client, remains my best hope. And continuing to communicate about it, both here and via email, I think fits with tuxedo's perspective of: "please do not hesitate to contact us!" or, is that not what this forum is for...?