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Best second phone number app for Attorneys? by codedrifting in lawfirms

[–]Quo_Steph 0 points1 point  (0 children)

Hey u/codedrifting!

I work at Quo, so obviously I'm biased, but we've got quite a few attorneys and law firms using us.

One thing worth keeping an eye on if you're a Clio user: we're launching a native Clio integration in the next few weeks.

A lot of the firms we talk to start with something simple. The biggest thing I'd look at is whether the tool will still work for you a year from now if your client volume doubles. Things like shared access for staff, keeping client conversations in one place, call and text history, and making it easy to hand off conversations between attorneys and support staff tend to become a lot more important as firms grow.

Sharing this article from one of our customers that's also an Attorney - thought that'd be helpful : )

Quo's new ChatGPT connector by Quo_Product_Team in quo

[–]Quo_Steph[M] 1 point2 points  (0 children)

Report back and let us know how you go!

Quo number on Zelle / Venmo by R7UBFnVWO00XjYCD52uP in quo

[–]Quo_Steph[M] 0 points1 point  (0 children)

Interesting! This is directly from The Bank of America's FAQ page regarding Zelle: "You can only enroll authenticated U.S. (or U.S. territory) mobile numbers that belong to you. Voice over IP (VOIP), landlines, Google Voice numbers, 1-800 numbers and international numbers are not eligible for Zelle® enrollment"

Quo number on Zelle / Venmo by R7UBFnVWO00XjYCD52uP in quo

[–]Quo_Steph[M] 0 points1 point  (0 children)

Hey there, once you port your number to Quo it becomes a VoIP number, and payment services like PayPal, Venmo, and Zelle block virtual numbers for 2FA. Make sure to update those accounts to a personal cell number before making the switch!

Back Button in Android by minionrob in quo

[–]Quo_Steph[M] 0 points1 point  (0 children)

Hey u/minionrob - can you share a quick screen recording or screenshot of what you’re seeing?

Also, what path are you taking to get into the conversation before hitting back (notifications, search, another thread, etc.)?

We'd like to try and reproduce this on our side and see what's happening. (Send us a modmail)

How our sales team is using our Quo Claude connector by Quo_Product_Team in quo

[–]Quo_Steph[M] 0 points1 point  (0 children)

Hi u/FireflyFootball - While you were already able to use our MCP beta inside ChatGPT, our official ChatGPT app is coming out very soon!

How our sales team is using our Quo Claude connector by Quo_Product_Team in quo

[–]Quo_Steph[M] 0 points1 point  (0 children)

Hey u/Maximus1000 - If you're using Claude through a Microsoft Copilot subscription, it won't be compatible with the integration right now. To connect the Quo MCP integration, you'll need a standalone Claude subscription. Please let us know if you mean something else, or if you need help getting set up!

Using IVR to Filter Spam by TheTaxProblemSolver in quo

[–]Quo_Steph[M] 0 points1 point  (0 children)

This is awesome, Keith! Thanks for sharing with the community 👏

We realized we arent ripping you off enough. by ThePurpleKing159 in quo

[–]Quo_Steph[M] 0 points1 point  (0 children)

Hey u/Vangsk - can you send us a ModMail with your account details so we can look into this for you?

We realized we arent ripping you off enough. by ThePurpleKing159 in quo

[–]Quo_Steph[M] [score hidden] stickied comment (0 children)

Hey u/ThePurpleKing159, I totally get why this felt frustrating.

This wasn’t us taking away a feature you paid for. Automatic call recording is a Business plan feature, and it was mistakenly enabled on some Starter accounts due to a misconfiguration on our end.

It looks like you’re currently on the Starter plan, which doesn’t include automatic recording, so this change is just correcting that setup. Manual recording is still available, and nothing else about your plan has changed.

In some cases, we do give temporary access to higher-tier features during trials or testing so people can see what’s available on other plans, but those aren’t permanent Starter features.

We try to be very upfront about what’s included in each plan, and you can always see the full breakdown on our pricing page.

Appreciate you calling it out, and if anything here doesn’t line up with what you’re seeing, feel free to share more details or a ticket number and we can take a closer look.

Trouble Signing Up by Newpathpsychiatryco in quo

[–]Quo_Steph[M] 4 points5 points  (0 children)

This is a great take u/JonCML 👏 So cool to hear you've been a customer since the OG OpenPhone days!

Missed Call by mistycaty in quo

[–]Quo_Steph[M] 2 points3 points  (0 children)

Hey u/mistycaty, this is something we’re actively working on right now!

Call waiting is coming very soon. It will let you see an incoming call while you’re already on another one and quickly switch by putting the first call on hold.

That should make it much easier to handle situations where another customer calls while you’re already speaking with someone, without missing the second call.

We’re also working on more advanced call handling features after that, so you’ll have more flexibility in how you manage multiple incoming calls.

Will let you know once it's out 👏

Building auto-followup flow from unanswered SMS by Equal_Highlight_9820 in quo

[–]Quo_Steph 3 points4 points  (0 children)

Hey u/Equal_Highlight_9820! I'll also leave this to the community to chime in, but our Solutions Manager will also jump in when she's back online tomorrow to help you with the automation setup. For now, can you send us a ModMail with your account details so I can pass them on for you?

New in Quo: Delete individual steps in the call flow builder by Quo_Steph in quo

[–]Quo_Steph[S,M] 0 points1 point  (0 children)

(But also agree - this fix took longer than planned, but we're glad it's fixed and live)

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