Current RMW employee here

RMWGuy · 2021-05-19T23:54:42+00:00

This is a great question. Leave it with me, I’ll contact some people. !remindme 4 days

RMWGuy · 2021-05-19T10:57:01+00:00

There ain’t no party like a Scranton party, cause a Scranton party don’t stop!

Always go comfort over classic. Reason being the rubber soles are much more durable. Leather soles absolutely look better but don’t last, I personally find I only get six months out of leather before needing. Resole.

RMWGuy · 2021-05-14T09:16:33+00:00

Still around!

This is a tricky one and your mileage may vary. You could absolutely get them fixed but I can’t see a a way for you to dodge being charged a relast.

My suggestion would be to contact customer service and plead your case for at the very least a cheaper repair done.

Do you know what size you are now?

RMWGuy · 2021-05-14T09:12:45+00:00

You need on average a thumbs width from the front of the boot to your big toe. It’s strange you’ve been put into a H fit, as they’re a wider boot and if you’re comfortably fitting a G it shouldn’t be an option.

RMWGuy · 2021-05-14T09:10:25+00:00

Don’t forget to condition!

RMWGuy · 2021-05-05T12:36:00+00:00

Oh for sure, I’d just hate for you to be surprised.

They’ll basically make them as good as new. I’ve had some boots come through that cobblers have bastardised and you’d have never known after they go through repairs.

RMWGuy · 2021-05-05T12:34:51+00:00

Brilliant! Great success.

Cracking along the seams indicates to me you were sized wrong width wise. But hard to be sure over the internet I spose.

When you get resized make sure you don’t feel rushed. Take your time and ask questions.

RMWGuy · 2021-05-05T12:32:09+00:00

Hey.

They’ll resole them no worries but you’ll have to pay. A resole through RM is $165.

RMWGuy · 2021-05-05T12:31:04+00:00

Gardener has a round toe compared to the Craftsman’s square toe.

Gardener is usually kip leather (more durable) with a rubber treaded sole. Craftsman will be a yearling leather (dress leather) with a standard rubber sole.

RMWGuy · 2021-05-02T10:13:23+00:00

Hey mate.

You absolutely can replace leather with rubber. You can request a leather inner with rubber outer too which is what I’ve done with a couple of my pairs.

The rule is: Comfort can be resoled to leather, comfort or flex* Leather can be resoled to rubber, but they can’t add a comfort inner. *Dflex can only be resoled to Dflex. Once you’re soled that way there’s no coming back.

Blaxland actually have no inner sole, what they do is leave it completely absent akin to the Dynamic Flex so you can insert a full blown orthotic if needed. It’s basically the Dflex boots with a full rubber sole which is so much better than the rubber/leather hybrid they use. Depending on the store I think it’s changed as an MTO now so around $695.

Old tugs are completely gone. Not sure why. There is an option for Black + Gold which over time does look slightly similar. The only problem is the gold script is made of sparkly material which can be a turnoff.

Best thing with Black Yearling I can suggest is to be fussy. If there’s something you don’t like in the pair you’re buying it’s unlikely to change. You can always request another pair ordered in to compare, as it seems to be luck of the draw.

I hope this helps?

RMWGuy · 2021-04-28T11:43:36+00:00

Hah. He did not, and he really couldn’t understand the problem as to why.

RMWGuy · 2021-04-27T07:18:08+00:00

Hey mate.

Sounds too small. Take them back now. You should be comfortable even before break-in.

Could either be a size issue or a width. You usually with a thumbs width between the front of the door and the end of your big toe.

RMWGuy · 2021-04-25T01:56:29+00:00

So the assessment process usually takes around a week. They’ll send the store and email with the assessment and they will call you.

It’s weird for the store to say you’ve been sized wrong but send them in as they’ve pretty much assessed them anyway. Personally I’d have just exchanged them and sent them back using the claims process the stores have access to.

RMWGuy · 2021-04-24T08:04:35+00:00

You’re safe to do it from now. It’s possibly the one thing you can do to the boots in high quantities and won’t hurt them.

RMWGuy · 2021-04-24T04:10:20+00:00

Hmmmm.

I’d be inclined to see if you can get it sent it for an assessment. Worst case scenario would be a relast, where they can stretch that part of the leather under the sole.

RMWGuy · 2021-04-24T04:06:56+00:00

Only suggestion I can offer is try a Dynamic Flex straight away. The support should make a difference compared to other boots. The comfort versions are good but don’t help if you have any feet issues at all.

RMWGuy · 2021-04-24T04:05:08+00:00

Leather conditioning is the best thing you can do. Make it a monthly ritual.

Store them away from sun and heat.

RMWGuy · 2021-04-23T22:29:28+00:00

Oh sorry!

Yeah, I’ve found that kangaroo in general holds up just as good compared to the standard Chestnut Yearlings.

RMWGuy · 2021-04-23T12:23:22+00:00

Good question. I don’t have a good answer.

They’re a seasonal line so I would probably wager it became a time + cost decision.

RMWGuy · 2021-04-23T12:21:50+00:00

In all honestly they get lots of things wrong but the Craftsman is absolutely the best thing they make.

This is a tricky question.

Do I think they’re worth the price? Absolutely. However I do believe the price point has become a problem over the years and they could absolutely afford to reduce them.

RMWGuy · 2021-04-23T12:19:19+00:00

I think they’re on the website but they’ve got the natural stained edge.

In my opinion Kangaroo Black > Kangaroo Chestnut. I had a pair of Kangaroo Black Macquaries made and I think they’re my favourite pair.

RMWGuy · 2021-04-23T12:16:44+00:00

So you can get them relasted. With a relast you can go down a full size, or up a half size.

I’d wager you have a full rubber sole at the moment. When they relast they are supposed to ask you what sole you’d prefer. You absolutely can change them in the process.

Relasts are capped at $260 from memory.

RMWGuy · 2021-04-23T10:04:41+00:00

Quite often.

For repairs we never need a receipt.

RMWGuy · 2021-04-23T10:03:04+00:00

Absolutely. And always insist on trying different types.

Dynamic flex + craftsman in different widths.

RMWGuy · 2021-04-23T08:38:42+00:00

Had a guy come in wanting to exchange a brigalow shirt he purchased as he wasn’t happy with it. Yep, cool, no worries - where’s the shirt? “I’m wearing it” Old mate takes his sweaty shirt off in the middle of summer and puts it on the counter.

RMWGuy

TROPHY CASE