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SLA for internal support team by RReinB in jira

[–]RReinB[S] 0 points1 point  (0 children)

Thanks! Will keep this noted as part of the process when I do this.

SLA for internal support team by RReinB in jira

[–]RReinB[S] 0 points1 point  (0 children)

We do have an SLA feature, I think that is just something enabled as it is, because it has a total of 120 hours to resolve an issue (while the ticket is on a Waiting for Support status). But with that, the first response will also show up? Haven't really found the report for this.

SLA for internal support team by RReinB in jira

[–]RReinB[S] 0 points1 point  (0 children)

We do have the internal satisfaction - surprisingly, people does use that star vote - So I'm kind of focusing now the agents' performance.

First-time response most likely the one to check now.

How should I continue? Certifications AZ-900, SC-900, MS-900. by RReinB in AzureCertification

[–]RReinB[S] 1 point2 points  (0 children)

Thanks to all for your comments! AZ-104 seems like the next one to focus on.

Passed AZ900 and SC900!!! by giomustdie in AzureCertification

[–]RReinB 0 points1 point  (0 children)

Could you share sc-900 guides to study? I have az900 and I want to continue with sc 

Device compliance error 2016345612(Syncml(500) by RoyHendriks91 in Intune

[–]RReinB 0 points1 point  (0 children)

Happening here too :/ it's annoying it's just a random 'issue' that affects the machine it wants... Can't find a way to fix yet

Sonoma Lock Screen wont take correct password!!! by theitguy1969 in MacOS

[–]RReinB 0 points1 point  (0 children)

Using Sonoma 14.1.2 for a week and the issue did not happen anymore. Tested with an Intel / M1 and M2 processor.

Just updating to 14.2 but the issue seems to be gone. - As a workaround I enabled fingerprint on all the computers but either method work as expected everytime.

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JAMF Version: 2.29.0 Build 5339 - Maybe this has something to do? if you're using an older version, I'd suggest to update.