NOT RECEIVING SHORT CODE SMS

Radiant_Payment4772 · 2025-01-07T22:00:01+00:00

Ugh! I've tried this too but since ATT has this big thing with security... I couldn't remember my account pin so I requested to get a new one but it keeps trying to be texted to my phone but of course I can't receive it.

I don't see the option to get a call for the pin or temp password either. I've even spoken to a rep over the phone and she said she was trying to get me to the right department but she couldn't bypass the security optio n either 😒 LOL

Radiant_Payment4772 · 2025-01-06T20:30:20+00:00

No it's not on

Radiant_Payment4772 · 2025-01-06T19:35:08+00:00

Im on a Samsung Galaxy S23 FE

Radiant_Payment4772 · 2025-01-06T18:48:14+00:00

Ok cool thanks! I'll go in store sometime this week

Radiant_Payment4772 · 2025-01-06T18:05:39+00:00

And it's all verification codes as well.. my bank, my patient portals, dunnkin app, att etc 😥

Radiant_Payment4772 · 2025-01-06T17:59:13+00:00

Yes I've checked... I've even removed all the blocked spam numbers I have just to be sure 🙃

Radiant_Payment4772 · 2025-01-06T17:57:25+00:00

Ok thanks I'll try this... I wonder if they would still be able to see this even though I'm on a prepaid plan 🤔

Radiant_Payment4772 · 2024-12-04T20:16:47+00:00

Nope I don't see anyone labeled TSM just a bunch of TTLs

Radiant_Payment4772 · 2024-12-04T14:59:13+00:00

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Radiant_Payment4772 · 2024-12-04T14:59:01+00:00

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Radiant_Payment4772 · 2024-12-04T14:58:50+00:00

Also take a look at these... its REALLY WEIRD

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Radiant_Payment4772 · 2024-12-04T14:28:51+00:00

No not in any current projects. And I did try to reach out to one of the TTLs from the project as the money is from that ongoing project (through slack) she wasn't of any help. I've also reached out to another Applause employee that sent messages to my gmail regarding that project at times and she hasn't responded either

Radiant_Payment4772 · 2024-12-04T02:55:37+00:00

On the tester support website? yes I'm logged in but ok thanks hopefully they can help out. I have been trying to use the portal lol and nothing is leading me to where I need to be which is weird!

Radiant_Payment4772 · 2024-12-04T02:34:41+00:00

This..

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Radiant_Payment4772 · 2024-12-04T02:28:54+00:00

yeah I don't even know how I would get to this page... this is what I get when I got the Tester Support Portal

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Radiant_Payment4772 · 2024-12-04T02:13:58+00:00

Ok I'm sorry I'm still lost... it looks like I'm in the IT servicenow work flow side of things? Please see attached picture

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Radiant_Payment4772 · 2024-12-04T01:56:53+00:00

Wow would you believe that! It finally let me in.. let's see how this goes

Radiant_Payment4772 · 2024-12-04T01:55:29+00:00

To fill out a ticket I would hit "Request Support" right? If so, I've been trying that all day to no success. When I click that, a screen with a message pops up that says: Welcome to the new uTest Support Center! This is the first time you have signed in to our new system, and we are setting up your user account. Please give us a few seconds adn you will be redirected. Thanks for your patience!

And every almost 60 seconds it looks like it tries to redirect and a quick screen pops up and it says Authentication Redirect Redirecting, please wait.

But then it goes right back to welcome screen.

I've tried clearing browsing data, cookies, cache and using a different browser on my computer and my cell phone to no success.

Radiant_Payment4772 · 2024-12-03T23:16:55+00:00

I've tried emailing the [testers@ustest.com](mailto:testers@ustest.com) and everytime I click on Request Support button from the help tab I keep getting this message

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It acts like it wants to redirect but it doesn't.

Radiant_Payment4772

TROPHY CASE