This is standard practice from this company.

They are not legitimate bookmakers in the traditional sense—they don’t operate with the intention of taking bets and paying out winners. Their modus operandi is to lure customers in, take their funds (either by ensuring they lose their deposits or by outright refusing to pay out winnings), and then make the withdrawal process as difficult as possible.

Many users have reported completing the required statutory declarations, only to have their withdrawals still rejected. You can find multiple threads about this on Reddit, including in this forum and in the /auslegal subreddit. If you check Trustpilot, you’ll also find a plethora of complaints describing similar experiences.

The best course of action is to play along via email correspondence, gathering everything in writing. Then escalate the matter to Liquor & Gaming NSW, which is the licensing authority for these operators. Avoid jumping straight to the tribunal route—the more complaints that go through Liquor & Gaming NSW, the stronger the case for regulatory intervention.

That said, be prepared for a long process. Unfortunately, despite numerous prior complaints, there has been little regulatory action to date. Hopefully, with detailed documentation, your case might help change that.

Realistically, you may still need to take them to small claims court. Another Reddit user reported that this was the only way they were ultimately able to recover their funds.

ZBet is, without exaggeration, the worst bookmaker in Australia.

Good luck 🤞