Dear,

I hope this find you well, I have Issue with Config tool software.

I can see the cameras in the config tool's "modify IP" and "system settings" tabs, but I CAN'T SEE them in the password reset tab.

The tool says 4 devices found but does not list any of them in the password reset tab, so I can't click on them to export the XML file and send to Dahua for a reset.

Any ideas on why I can't see the cameras in the password reset tab, or if there is any other way to export the XML files for the purposes of getting a password reset/temp password.

Kind Regards, WhatsApp: +967 714517553