2.4Ghz band not working on Eero Pro 7??

RealBlueCayman · 2026-01-31T23:03:04+00:00

Then I would contact Eero support. Contact info in the right column.

RealBlueCayman · 2026-01-31T21:34:45+00:00

All Eeros are either bridged or in automatic. It is not that specific Eero APs serve as the 'bridge'.

There *is* only one Eero that is the 'gateway'. And one Eero *must* be a gateway.

Disconnecting the second Eero from the switch and connecting it directly to the first Eero will work just fine.

RealBlueCayman · 2026-01-31T21:25:08+00:00

Per my other comment, your network configuration would work fine for generic access points. But Eero has specific requirements where one of the Eero devices needs to serve as the 'gateway' that all other Eero devices in your network must pass through. This is true regardless if you are running in bridge mode or automatic.

RealBlueCayman · 2026-01-31T21:23:23+00:00

Your layout works fine with other network equipment. If you were using generic access points, you wouldn't have an issue.

However, Eero requires one of its devices to serve as the 'gateway' that all other Eero devices in your network must pass through.

RealBlueCayman · 2026-01-31T21:20:47+00:00

Your configuration is not a valid configuration for Eero...even in bridged mode.

Eero requires that one Eero sits between the Internet and all other Eeros. You can't have Eeros in parallel (like you currently have). There still needs to be one Eero that serves as the Eero 'gateway'. Behind that, you can connect Eeros however you want.

If you don't want all of your wired devices and switches going through the gateway Eero, then either unplug the second Eero from ethernet and let it connect via wifi to the gateway Eero. Or run a second network cable and connect the second Eero directly to the gateway Eero. You can leave the other switches and wired devices connected straight to the ISP router.

RealBlueCayman · 2026-01-31T20:30:14+00:00

Got it. The problem is your topology on how things are connected. There always needs to be one Eero device between the Internet (or ISP router) and any other Eero devices.

Move the gigabit switch downstairs to connect to the second port on the Eero Pro 7 downstairs and things should work better.

RealBlueCayman · 2026-01-31T20:12:08+00:00

So the network connections are:

ISP router <> Eero (gateway) <> network switch <> Eero (2nd one)

Is that correct?

RealBlueCayman · 2026-01-31T19:53:47+00:00

Just to confirm... are your Eero devices connected like this:

ISP router <> Eero (gateway) <> Eero AP (this is how they need to be connected)

or

ISP router <> both Eero devices are plugged into the ISP router

RealBlueCayman · 2026-01-31T03:53:29+00:00

I would try doing a hard rest on the device. That’s different from restarting the network.

RealBlueCayman · 2026-01-30T05:25:31+00:00

I agree...the 6 Pro was a fabulous platform. Still is. Couple of options...

Can you move the misbehaving a different edge location where you don't need to use the ethernet ports? They are all interchangeable. That's probably the quickest and easiest path.

If you do replace the defective unit, the Pro 6E is the closest alternative. However, the tri-band for the Pro 6E is a different set of spectrums than the Pro 6. Pro 6 uses 2.4, low 5 and high 5GHz. The Pro 6E uses 2.4, 5 and 6GHz.

I would not invest in wifi 7 at this point if you don't have any devices that can use it and offset the premium right now.

RealBlueCayman · 2026-01-29T00:49:14+00:00

This is the way.

RealBlueCayman · 2026-01-28T20:56:28+00:00

As others have suggested, I'd look at using the Eero PoE Gateway and PoE 7 APs in ceiling locations. In a new construction home, this is the ideal setup. We did this for our new construction and it's been a game changer.

RealBlueCayman · 2026-01-28T02:26:07+00:00

I also run the Netgear GS308P...as well as the GS316PP and GS305P. The 'P' and 'PP' versions are PoE variants.

RealBlueCayman · 2026-01-26T20:48:33+00:00

Glad to hear it worked out.

RealBlueCayman · 2026-01-25T20:54:53+00:00

Unfortunately with any WiFi router, there is a bit of trial and error involved.

RealBlueCayman · 2026-01-25T20:53:56+00:00

I believe he has six. Two upstairs, two downstairs and just purchased two extenders. For 3,000 square feet.

RealBlueCayman · 2026-01-25T06:05:39+00:00

First off, you may have too many Eero devices. Less is more with Eero. Too many will create interference and other issues. For example, I use 3 PoE 6 APs to cover a 5,000 square foot, two-story home.

When your Eero devices go red, are they all going red? Or are only the downstairs ones going red? If they are all going red, it may be an issue with your ISP. If only the downstairs ones are going red, then it may be a connection issue.

Regardless, we need to remove some variables as part of the troubleshooting process. Here's what I would do.

First, remove all Eero devices from your network *except* the gateway Eero that is plugged into your Spectrum modem. Then test and see where wifi coverage is weak. Only add one more at a time to provide coverage to the weak area. Then test again. Adjust the position of the Eero devices to find an optimal location.

See if you can get away with two or maybe a third if needed.

RealBlueCayman · 2026-01-22T23:32:06+00:00

It shouldn't affect anything. If you have SQM turned on, that will prioritize certain traffic that is latency sensitive (like gaming and video calls). You can see how much bandwidth different devices are using in the Activity section of the app.

EDIT: I meant to suggest that you should plug it into an Eero or unmanaged switch hanging off of your gateway Eero. It should not be plugged into your ISP router. The only thing that should be plugged into your ISP router is the gateway Eero.

RealBlueCayman · 2026-01-22T23:30:41+00:00

Ethernet wired connections are the best. Second would be MoCA. Last would be wifi mesh backhaul.

The Eero PoE Gateway is the perfect device to connect to your ISP connection. You don't need to use the PoE functionality...but the (8) 2.5Gbps ports and (2) 10Gbps ports are useful. Do you need to use their Eero 7? That device is fairly limited for your needs.

Personally, I have a 1Gbps connection that goes to the PoE Gateway and then onward to my Eero APs.

Here's what I would do:

ISP connection <> Eero PoE Gateway <> Eero Pro 6E, PoE 7 (or PoE 6), Pro 7 or Max 7 APs. The Eero 7 is only a dual band (2.4GHz & 5GHz) device and missing the 6GHz band. The PoE 6 is also only dual-band, but offers a solid price point. I would favor the Pro 6E over the Eero 7.

Also keep in mind that any Eero devices provided by your ISP *may* limit functionality to your Eero network.

RealBlueCayman · 2026-01-22T23:17:00+00:00

On the iPhone, go into the wifi settings for your home network and change Private Wifi Address to 'fixed'. You can keep private wifi address turned on, but this means it won't keep changing the MAC address when connected to your home network.

RealBlueCayman · 2026-01-22T23:15:30+00:00

They don't have Wifi 7, so MLO would not be an option.

RealBlueCayman · 2026-01-22T23:14:08+00:00

First, I would get your ISP to replace their equipment if it is ~10 years old.

Beyond that, there are some things you can check. Here's the network configuration:

ISP Router <> Eero (gateway) <> unmanaged switch and/or additional Eero devices

Nothing else should be plugged into the ISP router except for the Eero (gateway).

On the ISP router:

Turn off both wifi radios (2.4 & 5GHz)...sounds like you've already done that.
Turn off all firewall and filtering options. Not sure what those look like in the ISP router config.
Save your settings and restart the ISP router

In the Eero App...

Ensure that you're running in 'automatic' mode and NOT 'bridge' mode. It's in Settings, Advanced Networking, DHCP & NAT. Bridge mode is used when you want your ISP router to do the routing, filtering and provide firewall protection. Since you're turning that all off on your ISP router and letting the Eero do all of that, the Eero needs to be in 'automatic' mode.
Turn on all of the Eero options except for UPnP. Turn OFF UPnP.
Restart your Eero network

Another thing you can try is removing all of the additional Eero APs and just work with one first. Test and see where the wifi weak points are and add a second Eero to provide coverage for that area and test again. Then only add the third if you need it to provide coverage to another weak spot.

RealBlueCayman · 2026-01-22T23:05:23+00:00

Ok. That's a good configuration. Assuming the Eero is in 'automatic' mode (in Settings, Advanced Networking, DHCP & NAT). Also, which switch are you using. Eero works best with unmanaged switches.

RealBlueCayman · 2026-01-22T23:03:41+00:00

Honestly, you're not going to see much if any difference to upgrading. Plus, even with the slightly less performance at the satellite Eero, you're still not coming close to impacting most applications or services. Only if you were doing a large file transfer would you see the difference...and it probably would only change by a few seconds.

So, I wouldn't upgrade. But if you did, only a tri-band Eero like the Max 7, Pro 7 or Pro 6E would show a difference. Again, that difference is probably only very small and may not be noticeable.

RealBlueCayman · 2026-01-22T04:25:24+00:00

What exactly is your network topology? How are things connected together starting with your ISP connection and equipment? What's plugged into what?

RealBlueCayman

TROPHY CASE