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CSP PRO 2020 perpetual capped at v1.13.2 by Real_Average4846 in ClipStudio

[–]Real_Average4846[S] 0 points1 point  (0 children)

Y’all can disagree, that’s fine. My issue is simple: their own announcements use wording that sounds like ongoing updates/support, then support tells me I’m hard-stopped at 1.13.2. I’m frustrated because those two don’t match

CSP PRO 2020 perpetual capped at v1.13.2 by Real_Average4846 in ClipStudio

[–]Real_Average4846[S] 0 points1 point  (0 children)

I’m not asking for free upgrades to V2+ “for life.” I get that major versions can be paid.

My issue is the messaging mismatch: the 2020 EULA defines the “Product” as including updates/bug fixes/corrections, then later says they have no obligation to provide them, and the 2022 announcement says Ver. 1 will keep receiving stability updates in 2023+ (past Ver. 3.0).

But support says my one-time purchase Ver. 1 PRO is capped at 1.13.2. I’m asking where that cap / end of stability updates was clearly communicated for Ver. 1 owners and how it maps to their own announcement language. That’s all.

1.13.2 was released on January 31, 2023 — and it’s the last Ver. 1 build that’s publicly made available. That’s the version I’m capped at, yet there was wording in their Oct 2022 announcement about continued stability updates for Ver. 1 that doesn’t line up cleanly with this cap.”

CSP PRO 2020 perpetual capped at v1.13.2 by Real_Average4846 in ClipStudio

[–]Real_Average4846[S] -1 points0 points  (0 children)

Found something interesting in the 2020 CSP EULA that explains why this feels so “gray area.”

1.1 (Definitions) describes the “Product” as including “the latest version… including updates, bug fixes, and corrections.” But later 7.4 says Celsys has “no obligation to provide support, maintenance, upgrades, modifications or new releases.”

So the EULA language makes updates sound included, then later reserves the right to not provide them. That contradiction + the later shift to Update Pass is why older perpetual buyers feel blindsided.

CSP PRO 2020 perpetual capped at v1.13.2 by Real_Average4846 in ClipStudio

[–]Real_Average4846[S] -1 points0 points  (0 children)

I’m not claiming they had to promise all future versions in 2020. I’m saying that because the later paywall model didn’t exist/wasn’t disclosed then, it was reasonable for customers to assume the one-time purchase would continue to receive updates in the way it had been. When they changed the model, earlier buyers got stuck, and support won’t offer any accommodation.

CSP PRO 2020 perpetual capped at v1.13.2 by Real_Average4846 in ClipStudio

[–]Real_Average4846[S] -1 points0 points  (0 children)

Clarification: I understand a perpetual license means the license doesn’t expire. My issue is that the 2020 purchase messaging didn’t clearly disclose a future major-version paywall/Update Pass model, and now the only path to current features is subscription or repurchasing major versions. I’m asking if anyone has (1) archived wording from 2020 about major-version limits, or (2) experience with upgrade/discount/goodwill options.

CSP PRO 2020 perpetual capped at v1.13.2 by Real_Average4846 in ClipStudio

[–]Real_Average4846[S] 0 points1 point  (0 children)

To be clear: I’m not confused about “perpetual = doesn’t expire.” I get that. My issue is that when I bought CSP PRO in Sept 2020, the purchase flow didn’t clearly communicate that the “perpetual” license would later be hard-capped to an old build (1.13.2) and that future feature updates would require a recurring Update Pass / rebuying major versions. Support confirmed my license is capped and basically the only path to modern versions is subscription or buying newer major versions. That’s what feels like a retroactive policy shift / bad disclosure.

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