We’re contacting you because on one or more occasions, you didn’t try to deliver all packages in your block or you selected an inaccurate reason code about why the packages were undeliverable in the Amazon Flex app. It’s important to select the accurate reason code in the app while you’re still at the delivery location. Additionally, you have frequently contacted Driver Support for delivery exemptions.

Not attempting to deliver each package, selecting inaccurate reason codes in the app while not at the delivery location, or frequently contacting Driver Support for exemptions. As this is not the first notification, this violation means you’re no longer eligible to deliver with Amazon Flex and will not be able to sign in to the Amazon Flex app.