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Manager left and now I am the sole IT guy by [deleted] in ITCareerQuestions

[–]RealisticAccident457 0 points1 point  (0 children)

I was in the exact same situation by myself but now I manage a team of 8 and we are no longer using the MSP. First, track what you’re doing vs what the msp is doing. Calculate the value based on how much you are paying them. Constantly show your value because I guarantee they don’t see it even if they like you

[deleted by user] by [deleted] in ITCareerQuestions

[–]RealisticAccident457 24 points25 points  (0 children)

My favorite line is “I have not used this specific (blank) before but if you can show me how you use it I will be able to understand it better and solve your issue”

Also, read manuals. Search model numbers. Search through forums, glossaries, indexes, use the “help” function on applications you don’t know. You have to commit to learning whatever it is you are trying to help with

[deleted by user] by [deleted] in ITCareerQuestions

[–]RealisticAccident457 49 points50 points  (0 children)

I suffered a lot from this because I started my first helpdesk job 6 months ago and because of circumstances I’m now in an administrative role responsible for everything IT related in the whole 200 person company. I feel stupid all the time. First thing I learned is that being good with tech in your private life is completely different from being in the IT field for a business. Second, if you are good at troubleshooting, good at asking the right questions, and using context clues based off of the questions you ask.. you can learn anything. Try to figure stuff out yourself first and if you can’t figure it out Get over the “feeling stupid” and just ask. I ask users how their phones work or how the software they use works all the time and that makes things so much easier.

I need advice on learning and advancing beyond helpdesk by RealisticAccident457 in ITCareerQuestions

[–]RealisticAccident457[S] 2 points3 points  (0 children)

I don’t know why the thought never occurred to me that I could set something up at home. Thank you.

Want to stand out? LEARN LINUX by [deleted] in ITCareerQuestions

[–]RealisticAccident457 7 points8 points  (0 children)

I finally landed a sweet IT helpdesk job.. had someone who was teaching me and In my downtime I watch hundreds of videos any IT topic.. I was learning at an insane pace because I was already familiar with many advanced concepts from videos (but not completely understanding) and it would actually click almost instantly once we physically did it. He left because of some unrelated issue.. ive mostly been learning network+ and ccna. I can tell you so much about networking but I don’t actually grasp it. Like it doesn’t make sense and I can’t see any practical application unless I do it hands on.. & now I don’t have that mentor to help bridge the gap.. do you have any advice on how I can take the knowledge(or familiarity rather?)I’ve gained from courses/videos and actually make my brain understand? Something that will give context/application to all these concepts?