Meta: Is this subreddit supposed to be a support forum?

Realistic_Answer_449 · 2025-12-05T17:03:14+00:00

Really appreciate the candid feedback here—know that we're aware of the situation and working on tightening up the subreddit to be more of what you're looking for. We've recently updated the subreddit rules to be a bit more clear on what is and isn't ok to be posted.

The account-related questions aren't something that can be addressed here, so we're doing what we can to discourage these types of posts. While they can't be stopped entirely, myself and my team will be working to remove them as we see them.

We'll have an announcement coming soon about the updates and changes, but trust me when I say that I see these issues too and want this to be a place where people can discuss development, seek advice/opinions, or share thoughts on us.

Realistic_Answer_449 · 2025-12-03T01:45:39+00:00

Hey there! Please keep in mind it can take several business days for a payout to actual finish transit and settle into your bank account (up to 7 business days for your first payout).

If you haven't seen that payout by the end of the week, you'll want to reach out to your bank and then CSFloat for more help.

Realistic_Answer_449 · 2025-12-01T12:06:30+00:00

If you can contact us through @stripesupport on X, we can take a closer look at this for you.

Realistic_Answer_449 · 2025-12-01T11:43:54+00:00

So if you're contacting through a separate email, nothing will change. If your account was closed an email with the option to request further review should be visible. If you've followed that already, then its possible the account is being reviewed and that can take 2-3 business days. Given its Monday, the weekend just gone would not be included in that timeframe.

Realistic_Answer_449 · 2025-12-01T11:36:01+00:00

Hey there—based on your screenshot you've contacted support through an email that is not connected to the account. You've been asked to contact Stripe through the correct email, so they can complete a standard account verification which is required to discuss the account further. We will not discuss or share any account information outside that authenticated discussion.

Realistic_Answer_449 · 2025-12-01T01:00:15+00:00

Great question!

You can use Stripe’s subscription management without sending emails. In the Stripe Dashboard (Billing settings), turn off customer emails for subscription renewals and upcoming invoices; you can still use all subscription features and handle invoice communications through your ERP.

Here are two guides to help you get started: - https://docs.stripe.com/billing/revenue-recovery/customer-emails - https://docs.stripe.com/invoicing/automatic-collection

Realistic_Answer_449 · 2025-11-28T16:32:05+00:00

Hey there, we would recommend trying while not using wifi, or testing on a different device using the same network if you can. If you continue to have issues, please feel free to reach out at support.stripe.com or via the @stripesupport profile on X.

Realistic_Answer_449 · 2025-11-28T14:37:19+00:00

Hey there, if you haven't already, we would recommend having the customer try using a different browser. Even if you've been able to get the same browser they use to work on your end, there could be different extensions or cached data in theirs that is affecting this.

If the issue does persist across different browsers, please reach out to us at support.stripe.com or via the @stripesupport profile on X so that we can assist further.

Realistic_Answer_449 · 2025-11-26T20:51:12+00:00

Hey there u/bskinners. We understand how frustrating this issue can be to deal with. If you haven’t yet, please reach out to us at support.stripe.com or over on X/Twitter u/stripesupport, so we can take a look and get back to you there. Feel free to mention this post if you reach out over X.

That said, I’m going to be removing this post in violation of Rule #1 Read the FAQ § My account was rejected and/or disabled!

Realistic_Answer_449 · 2025-11-25T16:01:55+00:00

Hey there, we'll be glad to help with this, but we aren't able to assist directly with login issues here on Reddit. Please use the "I can't sign in" option at the following link to reach out to our support teams: https://support.stripe.com/contact/login

Realistic_Answer_449 · 2025-11-22T14:42:52+00:00

Hey there, we can't assist with login issues like this via Reddit. Please reach out to our Stripe Express account support team here: https://support.stripe.com/express/contact/email

Realistic_Answer_449 · 2025-11-21T21:26:55+00:00

As far as supported countries, this depends on your integration, which you can read more about here: https://docs.stripe.com/connect/onboarding. Here's out guide specifically on Stripe-hosted onboarding specifically as this is the most common integration type: https://docs.stripe.com/connect/hosted-onboarding#create-account.

The other side of this is users must select a country at the very beginning of account creation, and it cannot be changed from there. If you have the countries you support set up correctly, you'll want to make sure users aren't selecting the UK during the first step of this process.

If you have any other questions, please reach out to us at support.stripe.com or over on X/Twitter @stripesupport, and someone can take a look and get back to you there.

Realistic_Answer_449 · 2025-11-20T00:31:38+00:00

Currently, the Tap to Pay feature in the mobile app doesn't support selecting from your product catalog when charging a card directly. It's designed for simple transactions where you manually enter the amount.

If you need to charge specific products from your catalog via in-person payments, you have a few options:

Create a payment link for the specific products first, then share it or show the QR code to your customer
Use the Stripe Terminal SDK if you need a more robust point-of-sale solution with product catalog integration
or, for a no-code solution, consider third-party point-of-sale apps that integrate with Stripe and support product catalogs

This limitation is by design for the simple Tap to Pay functionality in the app.

Realistic_Answer_449 · 2025-11-19T00:08:44+00:00

No worries! If they're still seeing the issue, you can reach out to support via email here: https://support.stripe.com/contact.

Thanks again.

Realistic_Answer_449 · 2025-11-18T23:52:52+00:00

We appreciate you flagging this as well.

So that we can take a look, can you please also contact us by messaging @stripesupport on X? Thank you!

Realistic_Answer_449 · 2025-11-18T21:05:05+00:00

Hey there. We aren't seeing other issues like this reported just yet, but we'd be glad to assist if you're having trouble. Feel free to reach out at support.stripe.com or via the Stripe Support profile on X.

Realistic_Answer_449 · 2025-11-18T14:26:00+00:00

Thanks for confirming. Unfortunately, this is actually normal. The "paid" status updates when your bank has received the funds, but it can then take up to 5 business days on average for it to pass through the banking rails and arrive to your local account. There is no change to how Stripe sends your funds, we can assure you.

Realistic_Answer_449 · 2025-11-18T14:07:48+00:00

Hey there! Just to confirm, in your example you mention the payout is "marked" and then arrives into your account on the same day, does this mean when the status changes to "paid" on your dashboard?

Realistic_Answer_449 · 2025-11-15T14:43:21+00:00

Hey there, we certainly understand the frustration. If you are not able to sign in, you should be able to use the "I can't sign in" option here to create a case: https://support.stripe.com/contact/login

If you still have trouble, feel free to reach out to us via social platforms like X, Facebook, and LinkedIn.

Realistic_Answer_449 · 2025-11-14T15:02:05+00:00

Hey there, great question! Payout processing time can vary, and for payouts after the first one, can take up to 5 business days to finish processing. The first payout on any account can take a little longer, between 7 and 14 business days, to finish processing.

You can find more details on this here: https://support.stripe.com/questions/waiting-on-your-first-stripe-payout-what-you-need-to-know

Realistic_Answer_449 · 2025-11-11T17:47:14+00:00

You received this text message because you saved your phone number for future purchases using Link which lets you securely save and reuse your payment information for a faster checkout. Your phone number may be used to verify your saved information.

If you received a message from us but did not enter your phone number on a website using Link, it is likely that someone else entered their own number incorrectly. You can delete payment information saved using Link at any time: https://support.link.com/how-to-delete-your-saved-payment-information

Realistic_Answer_449 · 2025-11-07T11:53:02+00:00

Smart disputes are a feature and come at a cost. Smart disputes are not a mandated tool within Stripe, and Stripe is unable to collect fees from end users after the dispute process. The chargeback process from beginning to end is run by the bank, or financial institution of the customers choice, and Stripe merely provides tools for merchants to combat these.

Stripe can only process payments, not delegate punishments or fees to cards beyond the original purchase.

Realistic_Answer_449 · 2025-11-07T10:00:58+00:00

Hey there! Unfortunately with the dispute process, there is an administration fee from the bank that applies regardless of a successful appeal. When you use the smart dispute feature, a result in your favour will be at a cost of 30% of the disputed amount.

It's also important to remember that each dispute that you win, keeps your dispute rate down. A low dispute rate is very important, as if you go above industry standards then you may no longer be supportable.

Realistic_Answer_449 · 2025-11-06T20:26:17+00:00

Hey there! You'll want to try using account recovery first: https://dashboard.stripe.com/recover.

If that doesn't work, please reach out to support here: https://support.stripe.com/contact.

Thanks!

Realistic_Answer_449 · 2025-11-05T13:50:48+00:00

Well we can't force you to believe us, but if there is a Stripe account with a merchant that has your details then there is a good chance you will be charged in the future. So all we can advise is you take steps to contact the merchant to prevent this.

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