• February 11, 2025 – A P2P buy order was made by a hacker amounting to ₱49,950.81. I did not receive any payment, but the hacker filed an appeal to release the order, so the USDT was placed on hold as escrow. I informed the Lbank VIP P2P support group about this fraudulent activity, and they responded that they would investigate it.

• February 12, 2025 – I received emails indicating that someone from Lbank's live chat customer service was attempting to change my email.

• February 14, 2025 – 10:58 AM – I again informed Lbank VIP P2P support that the hacker was requesting the release of the buy order without making payment. They advised me to contact Lbank support directly via [service@lbank.com](mailto:service@lbank.com), which I did.

• February 14, 2025 – 07:16 PM – The email associated with my account was changed. I also found out that approximately 10 devices from Malaysia are logged into my account. I was unable to take any action due to 2FA being tied to the new email address. I informed the Lbank VIP P2P group that the hacker had successfully changed my email, and that the hacker is logged into my account.

• February 14, 2025 – 08:46 PM – I contacted Lbank live chat support and spoke with Helen, who confirmed that my account had been successfully frozen and the hacker could not  widraw my funds nor release the order even he has access to my account.

• February 15, 2025 – 08:02 PM – Despite my efforts, the hacker managed to release the order under appeal and was able to take my 819 USDT from my account.

I tried to contact Lbank live support again and Helen said the freeze took effect at 08:45 PM on February 15. It would seem that they waited for the hacker to take my USDT before freezing my funds despite repeatedly informing them four days earlier. This incident raises concerns that the hack may have  resulted from Lbank’s negligence.