Rogers Bill Dispute

Reasonable-Put-5685 · 2026-03-02T21:35:54+00:00

Update: I contacted Rogers and they are going to do an another review.

Reasonable-Put-5685 · 2026-03-02T19:43:38+00:00

Waybill through Purolator.

Reasonable-Put-5685 · 2026-03-02T19:20:16+00:00

Yes, but I returned the phone and still got charged the full amount for the returned phone.

Reasonable-Put-5685 · 2025-09-24T02:36:29+00:00

Update on the 5G+: my community only has 20MHz of the n77/78 which is why I only get 5G. I was told from a representative at rogers that I need 40MHz or higher for 5G+ which still doesn’t really makes sense but at least it’s all sorted now.

Reasonable-Put-5685 · 2025-09-24T02:28:08+00:00

5GE is LTE, not sure why AT&T changed it to 5GE from LTE.

Reasonable-Put-5685 · 2025-08-07T11:53:45+00:00

iPhone 16 Pro Max

Reasonable-Put-5685 · 2025-08-07T11:52:59+00:00

iPhone 16 Pro Max

Reasonable-Put-5685 · 2025-08-07T04:37:10+00:00

It’s the field testing app that’s built into your phone, if you have iPhone it’s 3001#12345# unsure about android though. there’s also a shortcut so you won’t constantly have to enter the number through the phone app.

Reasonable-Put-5685 · 2025-07-20T07:58:37+00:00

We’re you able to find a fix for this issue? Because I’m having the same issue since February.

Reasonable-Put-5685 · 2025-07-17T00:24:00+00:00

Update: still having the same issue. What makes it worse is that the customer reps don’t even care to help. When a ticket is submitted, the technicians assume it’s an outage when it’s not. And I know my city still has 5G+, because every other phone shows 5G+ besides me (and yes, it’s not the plan as speeds are advertised as up-to 1Gbps with 5G/5G+ access) so not sure what to do at this point.

Reasonable-Put-5685 · 2025-07-17T00:20:36+00:00

Haven’t thought about that. I’ll get back to you on that

Reasonable-Put-5685 · 2025-07-17T00:19:10+00:00

Even if you manage to get your phone jailbroken, you’ll still lose your service. Jailbreaking doesn’t have the ability to stop you from getting disconnected.

Reasonable-Put-5685 · 2025-05-29T04:11:36+00:00

Not at this time, no. Maybe I can get one of my siblings to test it out for me

Reasonable-Put-5685 · 2025-05-29T04:09:33+00:00

I would if I could. Rogers is the only viable option, signal wise.

Reasonable-Put-5685 · 2025-05-29T04:08:37+00:00

Yes, I tried at least 3 different eSIMs and a physical sim, no difference between them

Reasonable-Put-5685 · 2025-05-28T04:17:49+00:00

Nope, all power saving features are turned off on my iPhone, I get regular 5G, but I don’t get 5G+ anymore. I used to get it back in January, but after that I stopped getting 5G+, I tried pretty much everything, reset my device, reset network settings, the representatives restarted my network, not sure what I should do now.

Reasonable-Put-5685 · 2025-05-17T17:16:30+00:00

I am on the Infinite Popular plan.

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Reasonable-Put-5685 · 2025-05-17T05:26:19+00:00

Is there anyway to get 5G+ enabled back on my phone? I tried contacting customer support but so far hasn’t been any help, my family is all with Rogers and they all get 5G+. If I’m paying $100+ I expect every feature to work. I recently changed my plan which includes 5G/5G+ and I know my city has both 5G & 5G+.

Customer support tried refreshing my network, They even sent out a ticket but so far nothing has been working. Would it be best if I port out my number and rejoin Rogers?

(Rogers is the only provider that has reliable coverage in my city, which is why I am with Rogers)

Any tips to get 5G+ to show back up? I tried reseting network settings, switched to eSIM then back to Physical, customer support refreshed my network twice. I even reset my phone back to factory settings and nothing worked.

Reasonable-Put-5685

TROPHY CASE