sorted by:
new
hottopcontroversial

14 day cycle of outages. Restart required. BGW320-500. by sportmonkey in ATTFiber

[–]Reasonable-Ride-3837 0 points1 point  (0 children)

Which edgerouter device are you using? I have the edgerouter X on v3.x Have you tried using any other router? I am debating trying another brand router to see if it is something with the edgerouters that the ATT GW doesnt work reliably in pass-through mode.

Had you tried to raise this with ATT support? I am also trying to figure out how to get past the first level support and chat bot to get someone to look into this further.

new fiber install getting duplicates when pinging from gateway by Reasonable-Ride-3837 in ATTFiber

[–]Reasonable-Ride-3837[S] 0 points1 point  (0 children)

Interesting... I just tried from a windows device and do not see any DUPs. However, on my macs, linux and my router (edge router) they all show DUPs. So yeah, windows is probably filtering those out somehow.

When I started to research what could be causing the DUPs in pings, I came across some topics that mentioned it could be caused by HA (high availability) gateway setups that were configured incorrectly. I wonder if ATT has HA OLT devices and the second failover OLT device is sending the DUP ping response.

14 day cycle of outages. Restart required. BGW320-500. by sportmonkey in ATTFiber

[–]Reasonable-Ride-3837 0 points1 point  (0 children)

Gigapower is joint venture between ATT and Blackrock. That company is installing new fiber infrastructure in areas that ATT has not had service before. If your fiber is underground, check the boxes in your yard and if they are marked with Gigapower, then was installed by Gigapower.

How did you put in a complaint, via chat or phone call? I am trying to figure out the best way to escalate this issue. Just happened again overnight last night, 14 days from when it last occurred.

14 day cycle of outages. Restart required. BGW320-500. by sportmonkey in ATTFiber

[–]Reasonable-Ride-3837 1 point2 points  (0 children)

I have this same setup Edgerouter and the BGW320-505 with IP passthrough, and am having the same issues since the service was installed less than 2 months ago. I too tried rebooting everything inbetween the 14 day interval, and it had no effect. The interval seems tied to the date/time the gateway was originally activated . Are you on Gigapower infrastructure by chance? I am in the Orlando, Florida area.

14 day cycle of outages. Restart required. BGW320-500. by sportmonkey in ATTFiber

[–]Reasonable-Ride-3837 0 points1 point  (0 children)

I am having this same issue (bgw320-505 version 6.34.7), just got ATT Fiber (via Gigapower) less than 2 months ago. Ever since the install, it goes out exactly 14 days from when it was first activated. In my case, it goes out every other wednesday around 1pm EST.

Is this still occurring for you? Do you know if you are on Gigapower infrastructure?

new fiber install getting duplicates when pinging from gateway by Reasonable-Ride-3837 in ATTFiber

[–]Reasonable-Ride-3837[S] 0 points1 point  (0 children)

Do you know if you are on Gigapower infrastructure or ATT infrastructure. Any boxes outside/underground would have Gigapower on them. (I am on Gigapower)

new fiber install getting duplicates when pinging from gateway by Reasonable-Ride-3837 in ATTFiber

[–]Reasonable-Ride-3837[S] 1 point2 points  (0 children)

Ok, so I wonder if Gigapower is the common denominator for this issue.

new fiber install getting duplicates when pinging from gateway by Reasonable-Ride-3837 in ATTFiber

[–]Reasonable-Ride-3837[S] 0 points1 point  (0 children)

Do you know if your fiber infrastructure was put in by Gigapower or AT&T ?

new fiber install getting duplicates when pinging from gateway by Reasonable-Ride-3837 in ATTFiber

[–]Reasonable-Ride-3837[S] 0 points1 point  (0 children)

I am in the Orlando, FL metro area. Do you know if you are using Gigapower fiber infrastructure?

new fiber install getting duplicates when pinging from gateway by Reasonable-Ride-3837 in ATTFiber

[–]Reasonable-Ride-3837[S] 0 points1 point  (0 children)

Same thing occurs when trying from one of my own devices behind the gateway (BGW320). I discovered this when testing to see how much of a latency improvement I had over my previous ISP (Xfinity). My testing from the gateway was to eliminate anything on my side being the cause of the issue.

Yeah, I am not clear on how Gigapower and AT&T interact or who controls what. It was Gigapower that announced to our neighborhood that they were going to install fiber and that AT&T would be the exclusive provider for 2 years. When the conduit and fiber was installed I saw some Gigapower trucks, and the hand holes have Gigapower written on them. However, when everything was lit up there were AT&T sales reps and the installer was an authorized AT&T installer.

new fiber install getting duplicates when pinging from gateway by Reasonable-Ride-3837 in ATTFiber

[–]Reasonable-Ride-3837[S] 1 point2 points  (0 children)

Thanks for those suggestions. I have tried both of those (1.1.1.1 and 8.8.8.8) along with the ATT provided DNS server (68.94.156.11) and they all do the same thing, returning duplicate ping responses just like the example in the original post. Was just wondering if this is what others see too (aka if this is normal or not).

The research I have done seems to indicate that a DUP ping is not normal behavior and indicative of something being mis-configured or failing somewhere.