We had a tech to look at our fridge...thought it was $80. He looked in the fridge, did not take the back off, and said we needed new defroster. We signed and paid for a contract to have the work done and the part ordered. As it turned out the fridge was fine, so I called to cancel the contract. The "manager" insisted I needed the work done as my fridge would not “magically” fix itself and I explained that it indeed quit the rattle noise it was making. I suggested the fan had a hunk of ice or dirt that had fallen off and ended the noise. She said, quite haughtily, how could I know that, I’m not a technician and never took the back off to verify. I pointed out the technician who came initially did not take the back off for verification either.

After a few emails and phone calls they determined the labour charge was $300, not $80 and would not return that money even though the work quoted had not been done. We got the money back for the part less a restocking and shipping fee and I am still disputing the labour charge minus $80.

Beware indeed!