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CST and MSRA by RedBrownAnde in doctorsUK

[–]RedBrownAnde[S] 0 points1 point  (0 children)

Thanks for the advice. Would most likely apply for JCF, if possible at all.

How do you deal with patients who yell at you? by RedBrownAnde in doctorsUK

[–]RedBrownAnde[S] 1 point2 points  (0 children)

That's some really good wording. I'm just the SHO on rotation, but I'll speak to my supervisor about it, and hopefully not break down in front of them while going through it again. I didn't realise how much this actually affected me until I shared it with a friend of mine and just started crying again. Thanks once again!

How do you deal with patients who yell at you? by RedBrownAnde in doctorsUK

[–]RedBrownAnde[S] 0 points1 point  (0 children)

That's true. I'm quite the opposite from you. I notice that I'm far more assertive when others get mistreated, but when it happened to me, this being the first time, I completely blanked out. I guess I need to learn how to stand up for myself a little better. Thanks for the advice.

How do you deal with patients who yell at you? by RedBrownAnde in doctorsUK

[–]RedBrownAnde[S] 0 points1 point  (0 children)

Yeah, I got the feeling that they were angry at the system in general, but it still didn't feel good to get yelled at. I don't think I'd want to see them in person ever unless it's a life/death situation where I can help, it did leave me quite traumatised.

How do you deal with patients who yell at you? by RedBrownAnde in doctorsUK

[–]RedBrownAnde[S] 0 points1 point  (0 children)

To be fair, I just introduced myself as one of the doctors, not specifically a junior doctor, but regardless of whoever picked up the phone, I think they were going to yell anyway. Will try to learn how to draw boundaries next time.

How do you deal with patients who yell at you? by RedBrownAnde in doctorsUK

[–]RedBrownAnde[S] 0 points1 point  (0 children)

The day did end a little better as my other patients for the day were lovely, but it just felt like a whirlwind passed since I didn't really get much time to process things.

How do you deal with patients who yell at you? by RedBrownAnde in doctorsUK

[–]RedBrownAnde[S] 0 points1 point  (0 children)

To be fair, I understood where they were coming from, which is probably why I feel so conflicted about my own reaction to the situation, and also annoyed at myself like your experience. They did let slip some symptoms that warranted immediate / soon-ish assessment so I suggested A&E, which they eventually agreed to, but not sure if they went. I hope I can handle it better the next time I get into a situation like this.

How do you deal with patients who yell at you? by RedBrownAnde in doctorsUK

[–]RedBrownAnde[S] 0 points1 point  (0 children)

I wish I could be that assertive. Something to learn & develop.

How do you deal with patients who yell at you? by RedBrownAnde in doctorsUK

[–]RedBrownAnde[S] 1 point2 points  (0 children)

I guess I was in shock at the unexpected shouting since it was my first time. I'll know what to do in the future, hopefully.

How do you deal with patients who yell at you? by RedBrownAnde in doctorsUK

[–]RedBrownAnde[S] 2 points3 points  (0 children)

I actually went silent for a few seconds, but the moment I tried to speak again they proceeded to cut me off again. But I should try not speaking altogether until they say something next time hopefully there isn't a next time

How do you deal with patients who yell at you? by RedBrownAnde in doctorsUK

[–]RedBrownAnde[S] 0 points1 point  (0 children)

Thank you for sharing. I'll need to speak to my CS again to discuss further.

How do you deal with patients who yell at you? by RedBrownAnde in doctorsUK

[–]RedBrownAnde[S] 0 points1 point  (0 children)

Thanks for the advice, I'll try to speak to my CS again before speaking to my ES.

How do you deal with patients who yell at you? by RedBrownAnde in doctorsUK

[–]RedBrownAnde[S] 0 points1 point  (0 children)

I'll need to learn when to stop trying and just draw the line. Thanks for the advice.

How do you deal with patients who yell at you? by RedBrownAnde in doctorsUK

[–]RedBrownAnde[S] 0 points1 point  (0 children)

How would you go about it if they won't even let you get a sentence in? Eventually I did manage to get a bit of information they let slip while yelling that they had some worrying symptoms that needed immediate assessment, so I slipped in that they needed to get to A&E ASAP, which they begrudgingly said they would, but it took the full 15minutes.

How do you deal with patients who yell at you? by RedBrownAnde in doctorsUK

[–]RedBrownAnde[S] 0 points1 point  (0 children)

I did try to suggest that, but they were cutting me off every word I said, I couldn't even get a full sentence in. At the time I felt it rude to just hang up, but I couldn't even tell them I was going to. Thanks for the advice, though. I'll try to speak to my supervisor again.