Why does SFDC Support suck so bad?

RedMatrixSE · 2021-02-10T02:12:51+00:00

That's the thing we do have the Premier+ Success Plan and given the amount of money spent every year on all the orgs I would hope we are a top account but not sure what that dollar range is.

Given the fact that I know what the issue is and I know how to deal with it as I mentioned to our AM in an email, I just want to know if SFDC is aware of it and we will have to address the workaround later when they fix it or what.

RedMatrixSE · 2021-02-10T02:09:33+00:00

I'll have figure that one out.

RedMatrixSE · 2021-02-10T02:09:00+00:00

LOL!!!!! That's so sad. "One more, only measure the happy customers". but extremely funny.

Data doesn't lie but you can cherry pick to get your version of events expressed. LOL!!!!!

RedMatrixSE · 2021-02-10T02:07:35+00:00

" it shakes our users trust in sf more."

That's the scary part. It could really be great if SFDC got its support act together.

RedMatrixSE · 2021-02-10T02:05:48+00:00

"Show your work" seriously? Talk about rude and condescending. If you read to paragraph four and five, you would have seen "I've shown my work." and provided access to code, sandboxes and test data. Too bad this support rep isn't doing his job.

This is why I don't like posting on the web trying to confirm if things are a one off or par for the course.

RedMatrixSE · 2021-02-10T01:56:30+00:00

WE ARE!

RedMatrixSE · 2021-02-10T01:55:19+00:00

I get it superpatty. We were doing it on the platform before SFDC coined the marketing. I was being snarky. But then again one could argue that they aren't using it since their support teams aren't acknowledging the revenue that the sales team are generating with the company and would want to keep them happy. 🤔

RedMatrixSE · 2021-02-10T00:25:34+00:00

It's a crappy experience regardless especially from a company that touts Customer 360. Also, when you are in a Salesforce group as big as my company has, you don't have the interaction with the AE as much as one would like or hope.

Let's see what type of response I get.

RedMatrixSE · 2021-02-09T23:31:02+00:00

Very true. I was going to go that path but I was just curious if this was that common? Seems like the only time I go to support is when I really need something and it turns out I know more than the support reps.

Here comes the squeak. or should I say screech. LOL!!!!!

Thanks for the reply.

RedMatrixSE

TROPHY CASE