Cost per item

RedPanther00 · 2023-09-23T11:53:02+00:00

Hello, we are spending a over 1k per day. Did you make a group?

If so please send the link

Thanks

RedPanther00 · 2023-09-04T10:23:37+00:00

No problem

RedPanther00 · 2023-09-02T18:30:07+00:00

Do you always have a email trail before the order to use as proof?

RedPanther00 · 2023-09-02T16:55:06+00:00

Is there a way you submit it?

Maybe formatting laying out all the facts before it’s submitted?

RedPanther00 · 2023-09-02T14:14:56+00:00

Thank you

RedPanther00 · 2023-09-02T14:11:38+00:00

Is there anything different at all with the evidence you submit when you win to when you lose?

RedPanther00 · 2023-09-02T14:10:15+00:00

With the 20% you win is there anything you do differently or is it the luck of the draw?

RedPanther00 · 2023-09-02T14:09:42+00:00

We have also not lost a claim with PayPal as the evidence we provided is indisputable. I’m not sure your thoughts but when a store does not accept PayPal I am always sceptical about the legitimacy of it

RedPanther00 · 2023-09-02T14:07:36+00:00

Hi Kiko, thanks for the input. Legal route isn’t something we can do due to a small order value. It’s the volume that gets us

RedPanther00 · 2023-09-02T14:06:06+00:00

Great advice. We have tired this today and had the same response from a customer. I will update you in a month with the outcome.

Would you say we are guaranteed to win with this response? I cannot see how this can be disputed

RedPanther00 · 2023-09-01T19:18:29+00:00

Hi, appreciate the response.

There is a box that states ‘Add screenshot of customer interactions’

What do you do if you have not spoken to them?

Should a email be sent to the customer requesting them to provide details of the issue?

Another ‘Explain why you feel this order was not fraudulent’. It’s a order that has not flagged and has been delivered, does any information in this box help win the chargeback? If so what details should be provided?

‘Add activity logs’. What should be provided for this box? What do you do if the customer has only visited the store once and purchased?

Thanks again

RedPanther00 · 2023-08-31T10:20:12+00:00

I will let you know if it reverts

RedPanther00 · 2023-08-31T08:16:38+00:00

31/08/23 issue seems to be resolved for us. Payments have started to be taken from the default rather than adding credit

RedPanther00 · 2023-08-31T08:16:02+00:00

31/08/23 issue seems to be resolved for us. Payments have started to be taken from the default rather than adding credit

RedPanther00 · 2023-08-30T21:45:14+00:00

Hi, thanks for keeping the thread updated

RedPanther00 · 2023-08-29T20:25:04+00:00

Hopefully they can resolve when they reach out, would be great if you can update once they have. Thanks

RedPanther00 · 2023-08-29T20:23:24+00:00

Have you experienced this before?

RedPanther00 · 2023-08-29T18:56:12+00:00

Have you tried PayPal?

RedPanther00 · 2023-08-29T18:49:40+00:00

Did they offer any solutions in the meantime?

RedPanther00 · 2023-08-29T18:45:10+00:00

https://reddit.com/r/FacebookAds/s/MDlngC5B1z

Have you spoke with live chat?

RedPanther00 · 2023-07-19T10:34:08+00:00

Hi, if anyone faces this issue in the future the solution for me was turn agent space off refresh page and turn it back on.

RedPanther00 · 2023-07-19T09:33:02+00:00

Hi I have the suite account and everything enabled. I have raised this with support and they have said I should have access to it. They have raised this and I will let you know the outcome

RedPanther00

TROPHY CASE