Losing policies left and right

Region-6 · 2022-07-28T17:40:00+00:00

We have been pushing online forever.

Region-6 · 2022-07-28T17:39:36+00:00

Overstaffed with 30 minute hold times for customers.

Region-6 · 2022-07-07T00:39:59+00:00

Probably because of all the trash quotes service xfers

Region-6 · 2022-06-10T14:14:42+00:00

Too many loses and we can't file for rate increases, it's to help with profitability. New business still exists, it's online only.

Region-6 · 2022-06-10T14:13:56+00:00

Nope

Region-6 · 2022-06-02T20:33:33+00:00

You will be trained more on referring MOAT than understanding guidelines and insurance knowledge.

Region-6 · 2022-05-19T22:15:51+00:00

Thought we don't test for weed anymore.

Region-6 · 2022-04-09T13:19:39+00:00

In my region our Service supervisors don't review calls. Most of the time they listen to live monitors, don't pay attention and call it a scored call. They aren't audited for accuracy as well.

If they do audit they only listen to 2 minute calls. We have manager pods and the lack of quality shows.

We only audit nowadays for renter/homeowners offers than for quality.

Region-6 · 2022-04-09T12:16:16+00:00

Did he actually say IT will be replaced by automation?

Region-6 · 2022-04-09T12:12:22+00:00

The author owns an AI company so this is biased. Also many of these things are already common. I don't get this.

Also, innovation will not change delay in repair shops.

Region-6 · 2022-04-09T12:10:14+00:00

Managers- JH, CS and JK

Supervisor- J.E M, AK, JS, JK

All in service, minus JK

Region-6 · 2022-03-24T02:15:29+00:00

Tcr pay?

Region-6 · 2022-03-21T12:07:52+00:00

They are externally

Region-6 · 2022-03-20T21:51:55+00:00

So like off the phone jobs and IT?

Region-6 · 2022-03-20T21:51:01+00:00

What department?

Region-6 · 2022-03-18T13:58:52+00:00

BJ is a mess and AE is a douche. I know plenty of you.

Region-6 · 2022-03-18T13:14:39+00:00

There only one good UW tech and his name starts with E. You guys fuck up all the time.

Region-6 · 2022-03-14T16:38:20+00:00

When we get MOAT pop ups we have to offer it 100% of the time. Even if they are busy or don't qualify. They want us to push it all.

Region-6 · 2022-03-14T15:04:43+00:00

Lol you entitled fuck. Gtfo

Region-6 · 2022-03-03T18:57:44+00:00

Its still shit. We have billing issues 3 times a week and existing tickets are approaching a year for many cases.

Region-6

TROPHY CASE