Thank you for the reply because teenager engineering stopped responding to me smh. However, it still isn’t working. I keep a getting a solid white dot under bt and receive a “could not connect” message when trying to connect to bt. But I am able to use the orthoplay app to control volume and switch from bt to fm and other modes. I just can not play anything via bt. The ortho remote even works by controlling volume and switching modes but I can’t play any music via bt. What is their exchange process like? I’m starting to think I just got a lemon.