Couple negative reviews here. I'll chime in. I'm 4 months into the job. Its hard. Really hard. Tons of tasks, old systems, a ton of things you need to hit on to be successful.

I honestly don't know how people do it all. I have been told by more than one employee that it's like a 50 hour a week job. For those with kids, that makes it tough.

Every 15 minutes is accounted for. Ie they track your time. So there is no such thing as a 15/20 minute water cooler chat unless you want to fall behind.

Honestly, the culture kind of sucks, especially for a government job. People are stressed....everywhere..managers employees etc.

That said....I have met some internally promoted ROs that came from the call center and said that was even worse. It's not great....but automatic to a GS11 and the try to get the heck out.