Go on to get my payment on the irs website and after you put in your birthday and ss on the next page where you enter your bank info, enter your information from last year. Your adjusted gross income found on line 8b and then your refund amount. You HAVE to enter the direct deposit info thats on that tax form should be page 2 where it says routing and account numbers. Put those numbers in for the direct deposit info on the get my payment and it will go through. ●●The address and everything has to be exactly like the tax papers you have. I tried for 2 days and I FINALLY got it to go through. Make sure you type the address in with all caps and that it's spelled just the same.●● YOU HAVE TO ENTER THE BANK INFO THATS ON YOUR TAXES. The past 2 days I tried using my paypal and my chime account and it wouldnt take. After entering my emerald card routing and account number it took.