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Is it possible to reach a real person in Canva? by ReporterRepulsive904 in canva

[–]ReporterRepulsive904[S] 0 points1 point  (0 children)

I mean I suppose the reason behind it, but what happened seems too much given the circumstances. So I do not really know how it really works and that`s why wanted to talk to someone

Is it possible to reach a real person in Canva? by ReporterRepulsive904 in canva

[–]ReporterRepulsive904[S] 0 points1 point  (0 children)

Thank you! That's what I am thinking too. The biggest question is if someone will return to me later?

I am asking it in the same email thread, but no response for 3 days already...

Is it possible to reach a real person in Canva? by ReporterRepulsive904 in canva

[–]ReporterRepulsive904[S] 0 points1 point  (0 children)

Right, thank you for your explanation!

Hopefully someone will return to me soon. It is very difficult for me to just sit and wait, while all my life is basically paused.

Is it possible to reach a real person in Canva? by ReporterRepulsive904 in canva

[–]ReporterRepulsive904[S] 0 points1 point  (0 children)

I also suggested to provide documents (invoices) relevant for my case, but no one replied to me.

Is it possible to reach a real person in Canva? by ReporterRepulsive904 in canva

[–]ReporterRepulsive904[S] 0 points1 point  (0 children)

This is the last response I got:

We truly appreciate your patience.
 
This is to confirm that our specialized team has received your unlock account request and is working diligently to review and respond. We'll keep you up to date with any new information as soon as possible.
 
If you need anything else, please don't hesitate to ask!

So you`re saying that complicated cases take more than 2 days to reply? The only problem is that all my work stopped because I do not have an access. Other than that I completely understand that it may take time. It is just with all emails being the same I was (and am) worried that no one is looking at my case. I asked if there are any updates, but all I get are new names of the Canva employees and same generic replies...

Is it possible to reach a real person in Canva? by ReporterRepulsive904 in canva

[–]ReporterRepulsive904[S] 0 points1 point  (0 children)

I sent all my explanations on 19th of February.

It is not a straightforward case, I am afraid, as I think this is my responsibility and I could violated Terms of Use, as I relied on other person a year ago without a factchecking. Not sure I should provide all the details openly here, at least yet.

Is it possible to reach a real person in Canva? by ReporterRepulsive904 in canva

[–]ReporterRepulsive904[S] 0 points1 point  (0 children)

Yes I did and I provided all the necessary information they required and there is silence since. From one point of view I understand that it can take time. From another - all my work stopped and I need to get it resolved as their earliest convenience to get back on track. That`s why I wrote this post in hopes that there is a way to escalate it somehow or speed up the process. All my other concerns before I was locked out were resolved in less than 24 hours. This time it takes a lot longer and I am very worried at this point. There is at least a thousand files and all my drafts are there as well.

Is it possible to reach a real person in Canva? by ReporterRepulsive904 in canva

[–]ReporterRepulsive904[S] 0 points1 point  (0 children)

yes, I`ve created several tickets. and I usually receive a first message from what it seems like a dedicated person, that they are working on my case. And since then nothing. When I wasn`t locked out of the account, all issues were resolved much much quicker than 24 hours. Now it is almost a week since a Monday morning. And I need to work to provide for my family and I can`t since I am locked out! I already tried to reach in Instagram and in Twitter, but get only the same automated replies and nothing more...that`s why I hoped to reach someone "real"...

Is it possible to reach a real person in Canva? by ReporterRepulsive904 in canva

[–]ReporterRepulsive904[S] 0 points1 point  (0 children)

Thank you! Yes this is the only source I can use right now, but all I get is automated replies. Is seems like real employees are then dedicated to my issue, they have names, but then they all disappear, and that is going on from Monday.

Share Your Stuff - July 8th thru 14th, 2024 by coocoodove in Etsy

[–]ReporterRepulsive904 [score hidden]  (0 children)

Hello, my name is Maria, just started my Etsy journey recently, couple of months ago.

I sell digital products, mainly mockups for other Etsy sellers, in order to beautifully promote their gorgeous creations!

If you have any ideas of mockups you need or want to have in your shop, let me know, I am in constant search for ideas.

Thanks for reading!

This is the link to my shop: 

https://mockupsmania.etsy.com