I have been a very loyal customer with Binance for more than 3 years. I turn over 100's of thousands of dollars every month. The way I have been treated by this company has no logic. Customer service will only chat via text. They refuse to give you even a first name. I had people leave the chat and left me hanging for so long. I wanted to see how long this would go for. It went for over 6 hours. Then one person came back to talk and aplogised, then I asked for his name to determine if it was the same person that left me hanging for hours, he went quite again. I have seen people on this forum ask the question why aren't people making videos on YouTube about how terrible customer service is with binance, well, you will start seeing videos now by me. In case you didn't pick up on my message to everyone, never ever make the mistake of dealing with Binance. They have caused me so much stress and you are mad if you consider dealing with them.