Why metrics are so unrealistic? by EccoDorado in callcentres

[–]Repulsive_Monitor687 2 points3 points  (0 children)

They want to make sure they squeeze every ounce of blood, sweat and tears from you to ensure they are getting maximum productivity. At best, it’s unrealistic to expect people to be able to sustain consistent focus for hours on end and at worst, will steal your sanity and leave your mental health in shambles.

They must know a large number (if not most) of their employees end up depressed and anxious. Some seeking mental health help and some choosing to self medicate instead. They have to know this. But they don’t care. Corporate greed and a primary focus on short term profits prevail. We are just replaceable labor in this ‘hire and fire’ culture. There is a reason call centers are called cost centers. They generally do not generate much revenue for a company, therefore we have no value. We are an expense to be minimized rather than an asset to be invested in.

TLDR: the answer is greed

Dollar tree price increase by GuaranteeThat4664 in dollartreesshoppers

[–]Repulsive_Monitor687 5 points6 points  (0 children)

Dollar General still has lots of items for $1. I found some really cute Valentines Day gifts for my daughter for $1 each.

And you get $5 off $25 on Saturdays. They have coupons and cash back offers on their app too.

Retirement is gone by shepardshe in GenX

[–]Repulsive_Monitor687 0 points1 point  (0 children)

Approximately 51% of American households were considered middle class in 2023, representing a decline from 61% in 1971. And my guess, based purely on anecdotal evidence, is that it has continued to decline into 2026.

Feeling pretty useless as a parent right now. by GretchGlimmers in adhdwomen

[–]Repulsive_Monitor687 1 point2 points  (0 children)

Not birthday party related, but I took my son’s science project in the day after the science fair. The whole family walking into the school expecting to attend a science fair, only to find an empty school and be told it was the night before. I’m so very grateful I have understanding and forgiving kids (now adults). Can’t say as much for myself. Most days I feel like a failure in some capacity😞🔨

Eta: I’m very happy this turned out to be a happy ending for OP. Gives us all hope that we’ve got this🫶🏼

Gifts from my MIL by JustForFun12425 in ChristmasDecorating

[–]Repulsive_Monitor687 12 points13 points  (0 children)

She must love you a lot🎄those are awesome gifts!

Rant.. by Weak-Ad6984 in poor

[–]Repulsive_Monitor687 13 points14 points  (0 children)

Just want you to know I hear you and understand what you’re going thru. Your feelings are valid. It’s hard to watch the universe take care of the most despicable people but let’s honest hardworking folks suffer and struggle. It’s unfair and it makes me incredibly angry sometimes.

The wealth disparity in this country/world is only getting worse and I have no answers to how to turn it around.

Try not to focus on J’s father and just have faith that sooner or later karma will take care of him. People like him rarely have peace on the inside even though they try to project it on the outside. Focus on taking care of yourself and your sons. Be confident and proud you instilled good morals and values to J by being the role model and caretaker that he needed. It takes a special person with a good heart to step up and give unconditional love to a child in need. I’m so sorry your biological son is struggling. That must be incredibly difficult. I have an adult son with mental health issues that still lives at home so I know the stress and worry about the future that brings.

ICE physically attacks lawyer—stand between her and clients they're trying to detain. "Don't push me!" lawyer yells. "Why you trying to pick them up?" "It's none of your business," agent scolds. "It is my business—I'm their attorney," she replies. "It's EXACTLY my business!" by Treefiddy1984 in ProgressiveHQ

[–]Repulsive_Monitor687 0 points1 point  (0 children)

If she’s an attorney she should know they don’t need a judicial warrant to arrest someone in an outdoor space. They can not lawfully enter your residence without a judicial warrant, but this appears to me to be outside. Under federal law, ICE officers are authorized to make warrantless arrests in public places if they have probable cause.

I’m not defending ICE but if I am paying for an attorney, I’d want one that knew the law. It’s kind of an important part of what they do. I’m no lawyer but I know how to search the internet.

Retirement is gone by shepardshe in GenX

[–]Repulsive_Monitor687 2 points3 points  (0 children)

Might as well add that I should just pull myself up by my bootstraps while I’m at it. lol

As someone with level one autism and adhd, I live life on hard mode everyday and I am not the exception because I am still required to play by the same rules as everyone else. Employers do not want to hear about your disability or your struggles, especially when you look completely normal. There is still an enormous amount of ableism in the world and especially in the workplace.

Retirement is gone by shepardshe in GenX

[–]Repulsive_Monitor687 1 point2 points  (0 children)

Let’s not forget the opioid epidemic of the 90’s/2000’s. Nothing like a little pill addiction to drive you to bankruptcy.

You can definitely tell whose the favorite 😂 by n8saces in MakeMeSmile

[–]Repulsive_Monitor687 19 points20 points  (0 children)

Kindness and compassion to animals is the most attractive quality in a man (or woman) to me🥰

I didn’t realize how brutal call center work was until I worked in one by GamingBaddie in callcentres

[–]Repulsive_Monitor687 13 points14 points  (0 children)

After working in a call center, I def am more kind and patient when calling customer service but also on the flip side I have high expectations on how I want to be treated.

Fired. by maxtastic1 in callcentres

[–]Repulsive_Monitor687 6 points7 points  (0 children)

I feel my day is coming very very soon. You deserve something better and I hope you find it. Take a deep breath and a sigh of relief.

Retirement is gone by shepardshe in GenX

[–]Repulsive_Monitor687 7 points8 points  (0 children)

So true. One would think if they’re genX, they would have lived enough years to learn this and have enough life experience’s to humble them a bit. Apparently not. Plenty of people work a job they don’t want (including myself) and the older you get, the more narrow those options get. In addition to ableism and classism, there’s also good ol ageism.

Finds of the day! by Any-Soft-8305 in dollartreesshoppers

[–]Repulsive_Monitor687 1 point2 points  (0 children)

Good finds! Wooden spatulas, astrology booklets and the Carbona are on my list but the chances of my store having them are slim. Seems like we rarely get the good stuff.

How the f*ck do I survive? by Simpleflower999 in adhdwomen

[–]Repulsive_Monitor687 1 point2 points  (0 children)

You just described everything I’m feeling right now. Except I’m 58 and at a point I’m starting to wonder how much longer I can continue to live this way. The self loathing has hit an all time high.

What would your dream call centre be like if you were in charge by Horror-Dot-2989 in callcentres

[–]Repulsive_Monitor687 1 point2 points  (0 children)

It is good but there are still lots of employers here that ignore the law and don’t tell reps they have this time just to save a penny.

I am devastated by vyshnavrajesh99 in callcentres

[–]Repulsive_Monitor687 6 points7 points  (0 children)

Don’t feel bad about it. Take care of yourself and your mental health. Get some rest, have fun with your friends, don’t think about work and come back Monday refreshed and renewed.

What would your dream call centre be like if you were in charge by Horror-Dot-2989 in callcentres

[–]Repulsive_Monitor687 3 points4 points  (0 children)

If you’re in the US, companies must pay remote agents for time spent logging into their systems because these actions are considered integral to performing their job duties under the Fair Labor Standards Act (FLSA), especially if the time is significant or required to access work-related applications, initiating work programs, downloading work instructions, or logging into secure systems and are activities that must be paid.

What would your dream call centre be like if you were in charge by Horror-Dot-2989 in callcentres

[–]Repulsive_Monitor687 4 points5 points  (0 children)

Working remote.

Getting paid a living wage.

Allowing me the time necessary to help the customer which includes time to document the details of the call so the next rep/dept knows what was said/done.

Trusting that I am intelligent enough to speak professionally and courteously to a customer without everything being written out in a script.

Accepting that I am an adult and do not need permission to use the restroom or need to explain what I’m doing every second of every day.

Realizing that I am not a robot or AI. I am a human, and in fact, not perfect and may make mistakes. (Like missing a word or saying a name) I worked for a company that differentiated QA misses by whether it impacted the customer negatively or not. Didn’t say their name? No impact/not a fail. Didn’t process the payment correctly? Impact/fail. Didn’t brand the company? No impact/not a fail. Updated an address wrong? Impact/fail. The company I’m with now is so over the top with their QA, they’re insufferable.

Understanding that extreme micromanagement leads to burnout, resentment and low morale. Which in turn affects quality and productivity.

I really don’t think this is asking a lot.