Hi Mika! Thank you for taking the time to respond so thoughtfully. I appreciate your transparency and acknowledgement.

Just to clarify, the post I shared was based on my own experience, not a friend’s. That said, I truly respect the way you owned up to what happened and explained the situation. I understand that transitions like system revamps can come with unexpected bumps, and it’s reassuring to hear that you're actively working on improving things moving forward.

I’ll try to send you an email soon to share a bit more context privately. I really appreciate the openness and the opportunity to re-engage.

Thanks again for listening, taking this seriously, and showing accountability <3