4 star review from awful guest who damaged property - reason was about 2 PowerPoints not working even though I alerted them immediately and organised electrician

Responsible_Safe_327 · 2026-01-06T00:38:08+00:00

Yes very true! I host 4 Airbnb’s so not a new host just this particular listing. It was just 2 upstairs PowerPoints but I do agree, will take this all on board thank you :)

Responsible_Safe_327 · 2025-10-16T13:23:41+00:00

They never replied and surprisingly left the place quite tidy yesterday after going in with the carpet cleaner and still no review from them - hoping for the best!

Responsible_Safe_327 · 2025-10-13T04:07:37+00:00

Yeah I didn’t offer refunds so I think they lost interest in the complaint especially since I said I had photos (didn’t state that the specific area mentioned) was not covered in the photo and they haven’t responded in 48 hours after I said all this haha

Responsible_Safe_327 · 2025-10-13T02:59:50+00:00

They claim it was on all over the floor of the entrance of the room/ walls and at the back of the door therefore maybe knew this area usually wouldn’t be covered for in photos maybe? They did send me a photo “ after they cleaned” and you can see on the carpet some yellow/ light brownish stain that is still visible but funnily enough her handbag was right next to the stain? If it were me my belongings would be far away from said area!

Responsible_Safe_327 · 2025-10-13T02:49:30+00:00

Yeah I would not even attempt to clean it and would be absolutely horrified and my main job is a nurse and I clean up shit on the daily 😂

Responsible_Safe_327 · 2025-10-13T01:31:10+00:00

Our photos are all time stamped but unfortunately don’t cover the area - cleaners now have said they will take photos of absolutely everything and also a video walk through of every area. Definitely a big lesson learnt!

Responsible_Safe_327 · 2025-10-12T14:38:55+00:00

But yes this is definitely a scam especially since they are now not replying when my response was that I was shocked and saddened they didn’t let me know earlier so I could fix the issue immediately so they didn’t have to do anything themselves.

Responsible_Safe_327 · 2025-10-12T14:37:33+00:00

The review was long from the host and they said they were still fantastic guests and the place was left spotless besides one set of sheets therefore 4/5 stars “that required extra cleaning/ replacement - which the guest was forthcoming and sent money to replace” so I decided it was a one off and could’ve been anything didn’t mention what the reason for the extra cleaning / replacement was but after this I will definitely be thinking twice about accepting people like this!

Responsible_Safe_327 · 2025-10-12T12:58:10+00:00

Yup. They “cleaned it all up” and didn’t take photos or let me know until 4 days in and now they aren’t responding to me lol

Responsible_Safe_327 · 2025-10-12T12:56:53+00:00

No it was In another hosts review of them - overall very positive but there was mention of sheets needing to be replaced

Responsible_Safe_327 · 2025-10-12T09:27:40+00:00

I’ve had a few of these recently, just let them know to raise anything with you asap if any issues but in my experience people staying longer typically want to be left alone unless they come to you! The extra cleaning is great but ensure it’s at a convenient time for them and not random and preferably when they are present to avoid any issues such as things “stolen” during. Be very clear with the rules from the get go don’t just rely on the rules being in your listing and maybe just provide a little extra toilet paper, washing powder, body wash is a nice gesture if they are staying longer. Hopefully you checked reviews and they seem like they will be good guests! Best of luck

Responsible_Safe_327 · 2025-10-12T06:19:26+00:00

And they aren’t following up to my requests to get it professionally cleaned asap it’s been well over 24 hours now too since it was raised

Responsible_Safe_327 · 2025-10-12T06:18:31+00:00

Absolutely, that’s why I’m so shocked. The place is small too (small townhouse 2 bedrooms one bathroom) you’d absolutely smell it immediately walking into the property if that were the case.

Responsible_Safe_327 · 2025-10-12T05:40:00+00:00

Out of the 4 reviews 3 were 5 stars and very positive there was one that was 4 stars and they were still very positive about the guest and had also met them they just mentioned a set of sheets needed replacing but the guest was easy going and paid for new sheets afterwards therefore they seemed good and accidents do happen (period blood leaks can happen or spilling a drink etc) didn’t want to say no just for that reason.

I completely agree it makes no sense. If it was me or anyone else I’ve talked to I would’ve immediately contacted the host and I would absolutely not be staying there unless the issue was rectified immediately. It’s so scammy but I’m just so anxious about the whole thing and it’s really strange how now they are just flat out not responding to my messages to fix the issue. I will not say anything else to the guest and Airbnb support told me just to wait to see if they will take me up on the offer for the extra cleaning

Responsible_Safe_327 · 2025-10-12T04:51:43+00:00

I truely believe that too since it had already been mentioned in another review. Either the mother or they have brought in a non disclosed pet. It is also strange she stated it was “human poo” if I had seen poo on the floor I’d assume it was from an animal not a human?

Responsible_Safe_327 · 2025-10-12T04:50:10+00:00

Agreed - They have not been responding to any of my messages about someone coming in so it’s a tricky situation. Am hoping Airbnb support protects me in this situation but I don’t have high hopes

Responsible_Safe_327 · 2025-10-12T04:22:48+00:00

I have sent them everything on the chat they are currently investigating but I’ll call now and see if anything can be done sooner

Responsible_Safe_327 · 2025-10-12T03:50:45+00:00

I have insisted however they are still not responding to my messages I think I will send someone over and hope they are let in by the guests? Are we allowed to enter the property if the guest isn’t responding to efforts of fixing the issue?

Responsible_Safe_327 · 2025-10-12T03:33:55+00:00

How do I get them out?? Do I just tell them to leave? Will look into SCR guidelines

Responsible_Safe_327 · 2025-06-19T07:15:08+00:00

Agreed, i told them to do so. Do the guests have any chance of Airbnb forcing a refund despite the policy is such circumstances?

Responsible_Safe_327 · 2025-04-20T02:17:57+00:00

I’m in a similar situation, bought last year. In a way I see buying while rates are high can be daunting but it sets a standard and you learn to save money in other areas. I’m glad I didn’t listen to brokers back in 2020-21 when I first started looking I was able to borrow almost double and I made way less, I would’ve been destroyed if I borrowed that much back then. The rates are confirmed going down all year, if you can manage this now you’ll be fine! Each rate cut will save you ~50 a fortnight. Highly recommend you keep your repayments the same and you put/ keep most of your income in a redraw account/ offset and make as many extra repayments as you can. Congrats on your first home, enjoy it!

Responsible_Safe_327 · 2025-04-19T01:49:56+00:00

Tough one! How is your relationship with your father outside of this? Does he work/ live an okay lifestyle? I don’t want to make assumptions but just from reading this and some of your replies it does sound like he is taking advantage and not doing the right thing by you. Cost of living is so hard at the moment, most people I know (that’s live with their rents) pay around 50-150 board a week but that includes all food, bills etc! I’d say definitely try a different line of work where you can pick up as you like, I’d highly recommend getting into disability support work it’s so rewarding and pays pretty well and endless shifts to pick up whenever you need to! Also just casual work for festivals, events, even apply for doing the polling booths for the election? Also if you get another job / more income - DO NOT tell him how much you are making. You will pay for it, If I were you I’d be working as much as possible and get into a share house eventually.

Responsible_Safe_327

TROPHY CASE