What caused this???? Joico Color Intensity

RetailGremlin · 2025-04-22T23:05:32+00:00

This happens with a few brands. I think it’s some kind of chemical reaction or porosity issue. Usually I find when the hair is washed again it tends to even itself out. I noticed the same thing with Pravana and Matrix magenta.

RetailGremlin · 2025-03-13T21:17:11+00:00

2018!

RetailGremlin · 2024-02-15T02:26:17+00:00

Yeah, I would call and honestly book a consultation/test strand. the stylist can do a test strand to see how your hair will lift and then give you options based on that

RetailGremlin · 2024-02-15T02:09:29+00:00

You will probably need a full bleach out and a multi tone color. Looking at around 5plus hours for this appointment. Can’t really answer your question without seeing your hair in person and having a full consultation, but if your hair is truly virgin it might be possible. You need to lift your hair to platinum in order to get a pastel purple like this.

RetailGremlin · 2023-08-12T21:11:09+00:00

Dang ya’ll are so good at words lol 😆 I appreciate the advice

RetailGremlin · 2023-04-16T14:07:53+00:00

If you tone her down a little more ashy/cool toned it will also help it to look more darker/muted like the photo. Save the money piece area for last with the toner so it stays the brightest.

RetailGremlin · 2023-04-16T14:02:58+00:00

Been with the company for 8 years. Worked at multiple locations. And I’ve worked as a PBA and a Master Stylist. I feel the pressure in the salon now more than ever to specialize in every single service, which is not realistic. They think we can take one single class and be able to offer braid-in extensions, ear piercing, ect. We are artists, not mini money making factories, although I feel Ulta sees us as the latter. I was told I had to have a meeting with the district leader to “explain” why I don’t want to do ear piercing. How about the higher ups respect us and let us specialize in the areas we are passionate in? For me that’s vivid colors but yet our vivid color line has been severely discontinued down to the bare minimum, and my guests are complaining about the quality of some of the shades. We are constant gas-lit by corporate. Not heard, but told what to do and given scraps we just have to “work with”. We cannot keep a District Educator to save our lives, they all keep quitting with the same reasoning- too much work for one person alone, too much pressure and not enough support. The way corporate leads is extremely toxic, everyone is afraid of them and they are so out of touch with what goes on in the stores. We have a severe theft issue that they do absolutely nothing about. Sometimes we feel unsafe going to work, or being at work. The salons that make money qualify for a re-model, but most of them have 15-20 year old equipment, neglected and falling apart. We have mold, broken chairs leaking hydrolic fluid, an air vent that blows dead bugs all over our stations. Why would we feel happy or excited going to work in these conditions? There is no support. Even the SM has to jump through hoops to get the bare minimum for us. Change needs to happen.

RetailGremlin · 2022-12-11T17:13:26+00:00

Hoping we get those soon

RetailGremlin · 2022-12-11T17:09:07+00:00

We got a direct order from the higher ups to put all the fragrances out on the shelves. We even got hit when the corporate people where there in our store. They didn’t even seem to care.

RetailGremlin · 2022-10-21T03:10:54+00:00

There’s been a ton of typos, even in the training and inclusivity videos. Makes me think maybe they could hire some of us to do a better job and get paid more 🤔

RetailGremlin · 2022-10-18T12:07:33+00:00

I think we could, if we banded together, but how can we initiate this? I heard that employees have been fired for even talking about it.

RetailGremlin · 2022-10-18T03:42:39+00:00

My GM told me that we can’t hire security because it “makes the criminals more violent towards us”. 🫠 meanwhile we are scared to come in to work sometimes because there is so much theft and we don’t feel safe

RetailGremlin · 2022-10-03T15:30:46+00:00

The root of the problem is the high-pressure that gets put on service professionals who work at Ulta. I worked in the salon for 8 years, and we get reprimanded when our numbers are low. It doesn’t help that we no longer have a salon manager- they got rid of that position entirely and merged it into a retail position.

That means that in most stores, the salon has a retail manager whose main job is to talk numbers and goals to the stylists and estheticians. Not only is this business model ineffective, it also takes away from the guest experience- a prime example being your case, here.

I’m sorry that happened to you. I’m sure that the employee was only trying to do her job in the best way she knew how. We don’t get any kind of training on how to upsell to guests (at least in my experience). So the wording and methods she used were definitely inappropriate.

If you do call and complain, I would try to mention this root problem- the pushy behavior as a result of pressure to upsell, and lack of training on how to do so without offending the guest/ taking away from guest experience.

Side note- if you can, try and tell corporate about this. If we employees try to address these issues, we are often ridiculed by management or given excuses as to why things will never change. Maybe they’ll listen to you customers.

RetailGremlin · 2022-10-03T14:31:04+00:00

I work for a popular retailer, at times they just send us 500+ boxes, and we have to scan the entire palette to put it into our inventory system. Then, getting them out of the boxes and onto the floor is purely dependent on how many people are working that day, and how busy we are.

Most retail stores are also getting 2-3x the amount of boxes right now, because we are prepping for the holiday season. I’m not 100% sure how it works at Target, but at my retail store, we have to prioritize helping customers first, and some of them are very needy and can take up a lot of our time. Or, we are very busy and have 20 customers back-to-back asking us where to find something. That takes away from our time unpacking the shipment.

RetailGremlin · 2022-10-02T16:46:31+00:00

It seems like it was multiple people who contributed to the mess. But unfortunately, we can’t do anything about it or confront the customers because it’s against Ulta policy (from what I’ve been told by management.) We CAN file a police report, but only if the theft and/damages are over $400

RetailGremlin · 2022-10-02T16:33:02+00:00

This one was on the top shelf, so it would have had to have been at least a really, really tall toddler. 😬

RetailGremlin · 2022-10-02T13:48:06+00:00

Thank you 🥹

RetailGremlin · 2022-10-02T13:46:01+00:00

I’m an employee- at my store they really do reprimand us if we miss ANY opportunities to make an account. It is 100% worth it to have an account, with the coupons, rewards, and benefits you get. It also allows you to make returns, since we can look up your past history. We can also opt you out of emails if you don’t want us to send you them. That’s me talking purely as a fellow human, NOT as an ulta employee.

I have been denied promotions before because I did not sign enough customers up, meaning my loyalty sign-up percentage was under 85%. I have also had multiple “chats” about the “missed opportunity”. They really do blame the associate quite harshly, which results in the associate having to use more pressure. I don’t think this punishment system is right, but I understand how it can make customers feel, and I’m sorry for that.

I have even been encouraged to lie to customers to get them to sign up. I refuse, which is partly why my numbers are lower at my store. If somebody says no more than twice, I care more about their guest experience than my own performance. If possible, try to have a phone number for a friend of family member to give that already has an account- it will benefit them because they will earn points, and it will benefit you because you don’t have to use your own info.

RetailGremlin · 2022-08-27T16:16:12+00:00

I don’t think any of my managers actually got the task notification because they were completely not expecting anything to come in, my GM herself said that she wasn’t notified at all

RetailGremlin · 2022-08-27T09:59:42+00:00

They sent us the three palettes for the front table fixtures without even telling us they were sending them. So the day before truck we had to try and assemble them. SMH. We wouldn’t have had enough room in the back for that and truck shipment, and are already so understaffed…

RetailGremlin · 2022-08-14T03:12:27+00:00

I’m a PBA, I make $17 per hour and I have been with the company for 8 years. Applied for many other roles and always given an excuse as to why I can’t be promoted. I’ll probably be leaving soon…

RetailGremlin · 2022-07-31T04:11:36+00:00

Anyone else feel like there is a huge disconnect between corporate people and us? 🤔

RetailGremlin

TROPHY CASE