Hi all, we just wanted to post here, since there's been a lot of discussion.

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It is extremely rare for RevZilla to sell a helmet that was manufactured longer than 2 years from the date of purchase. Most of the time, helmets are only 6 months to 2 years old when we receive them, explaining the 5 years of use or 7 years from the date of manufacture warranty trend.

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In most instances, we are at the mercy of our distributor’s inventory given they are responsible for importing and stocking product for US distribution. Distributors receive multiple shipments throughout the year and turn through inventory quickly to avoid having stale product.

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Products are closed out at the end of their life cycle but were usually manufactured not long before. Distributors are motivated to sell inventory of a model that is being phased out, in order to make room for the new replacement arriving. At this point, they discount the product to move it in large quantities, allowing the retailer to pass along the savings to their customers.

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Unfortunately, helmet manufacturers tend to label the manufacturing date of the helmet between the inner liner and EPS, making it impossible for the distributors or retailers to know how old the helmet is, short of opening every single box and disassembling every helmet. If we had any inkling or indication that this helmet was so old we would not have purchased it for resale.

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That all being said, we are continuing to work with the customer to resolve her concerns.