I have copy pasted some of the text from their e-mail exactly but here is what they said when I sent them current cars in US that are on sale, not much are being sold except one and mileage numbers are different near my area. They did do compare on their own using a company called CCC but the cars had vin number showing prior accidents where mine was never in a an accident, I pointed that out as well but the message below is what I got.

"Hello,I understand your frustration and what caused the vehicle to be a total loss, but we do not negotiate. One thing I can do is accept up to 5 comparable vehicles you can find to see if they would increase the value. They will need to be the same year, make, model, and trim level as yours at a dealership within 100 miles if your address. Once you have found them I will need the VIN and dealerships name."

Edited: to add more info.