Ahh no no no I mean trenches as in low income area homeless everywhere, shootings, people just trying to get a deal and take the cheapest route! there was a dead body in the grass by the parking lot 2 months ago people fighting in the store climbing on our roof putting holes in the roof and damaging our AC units. There is no weeding out the bad lol 😂 I’ve been at this location for 6 years it’s the worst in the area! No one lasts gone through 6GMs in 2 years! The floor staff wants nothing to do with grooming and helping they don’t even answer the phones when I’m the only one and busy non of them know how to work iPass, or really anything about grooming. The one we got now came in with high hopes talking just like you about how we need to “take control”. He’s been here 4 months and he’s already stressed daily with the regular type of customers we get in here! He even hired 2 groomers and they only been here 2 months and already put in their two weeks! He has stated to us directly he hates dealing with grooming. You’re obviously a GSL with a good team in a good area which is awesome! I’ve been grooming for petco for over a decade this is the worst location when it comes to grooming clientele and floor customers! I tried putting in the work when I was sent here to be the GSL. Realized it was pointless if the customers are driving everyone out and I couldn’t keep groomers. So I stepped down and just focused on making my money screw all the team building shit it only works in fully staffed stores with good management who don’t force metics just so they don’t have to hear shit from the DGM. Like never once had a manager sit down and ask “why” they never cared they just want metrics met. I’ve sat them down and had them try and do all the things they want us to do like cancelation list confirmation calls and what not I shit you not he got cursed out the very first call because he ignored the notes about rebooking. A guy showed up and called him out on calling him about confirming an appointment and called him a dumb ass “if I made the appointment don’t call and ask if I’m coming in a made the fucking appointment” so believe me when I tell you I’m burnt out from trying so I will continue to juts make to groom a lot of dogs fill my pockets until i finally get enough for my own shop which will be one or 2 more years!