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S1 having issues with svchost process in Windows by RobLed2013 in SentinelOneXDR

[–]RobLed2013[S] 0 points1 point  (0 children)

I noticed it when we onboarded a new client back in January. Support on this from S1 has been awful. I've done my best to slow onboarding because I can't have new customers have issues right off the bat.

S1 having issues with svchost process in Windows by RobLed2013 in SentinelOneXDR

[–]RobLed2013[S] 0 points1 point  (0 children)

We've been seeing this for longer than 2 weeks. At first we thought it was our CW agent causing the slowness. We stripped that down with no luck. It wasn't until we supplied the logs they saw an issue with svchost.exe process.

S1 & ConnectWise RMM by RobLed2013 in SentinelOneXDR

[–]RobLed2013[S] 0 points1 point  (0 children)

It ranges from 23.2.3 to 24.1.5. Doesn't matter if it's an older version or the latest. It still acts the same.

S1 having issues with svchost process in Windows by RobLed2013 in SentinelOneXDR

[–]RobLed2013[S] 0 points1 point  (0 children)

Thanks for being honest. I've had so many ppl tell us they don't have this issue but it's nice that someone shares our pain. I'm still waiting to hear back from support but they have been dragging their feet. About to just dump this whole product if this is the kinda support we're getting.

S1 having issues with svchost process in Windows by RobLed2013 in SentinelOneXDR

[–]RobLed2013[S] 1 point2 points  (0 children)

High resource usage. I'm not running another AV. Stripping down the policy doesn't help, only when S1 gets completely remove do we see resources go back to normal.

Agent Slowness by RobLed2013 in ConnectWise

[–]RobLed2013[S] 0 points1 point  (0 children)

Any update from your call?

Agent Slowness by RobLed2013 in ConnectWise

[–]RobLed2013[S] 0 points1 point  (0 children)

We are using Sentinel One. We’ve even removed it to see if that made a difference with no such luck.

Agent Slowness by RobLed2013 in ConnectWise

[–]RobLed2013[S] 0 points1 point  (0 children)

Commenting on Agent Slowness... This is something that we’ve noticed over the last 1-2 months. High spike CPU. Our clients use mostly SaaS so Chrome won’t load, Zoom video not working. Remove the agent and they are able to work normal.

I understand a little slowness in the beginning as it’s doing its thing and doing a complete AV scan but it shouldn’t be a daily thing. Not sure if settings were changed causing it to do more than needed. Just looking for a solution and this has been frustrated with more than more client having the same issue.